This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Your role:
The Supv, Reimbursement Services is responsible for supervising 10+ direct reports in the reimbursement services department whose main functions include eligibility and benefit verification, documentation collection and review, prior authorization and reauthorization submissions, letter or agreement payment negotiations, and processing payer decisions for Baxter’s Respiratory Health home care portfolio.
The Supervisor will also manage workload review and allocation, hiring, performance management, coaching and mentoring, meeting regularly with team to troubleshoot and develop new processes. Must be able to communicate, motivate, and lead change within their team.
What you'll be doing:
- Collaborate with peer reimbursement services department supervisors to foster a unified and consistent approach for the entire team (30-38 team members).
- Supervisory duties to include hiring, onboarding, termination, compensation, disciplinary actions, training, employee development and performance management.
- Monitor and maintain team workflows, adherence to stand of work policies, and ensuring quality objectives, service level agreements, and work deadlines are being met.
- Participate in creating, improving, and maintaining department processes and procedures.
- Set goals for performance in ways that are consistent with the organization’s strategy and vision.
- Motivate, lead, encourage, and inspire team to pivot and adapt to meet organizational monthly/quarterly/yearly revenue goals.
- Evaluate team effectiveness and individual productivity measured against established performance standards.
- Provide training and mentoring, answer questions, and provide support to all team members.
- Assist staff in career development, and drive team to achieve common goals.
- Support and ensure implementation of team decisions.
- Maintain daily, positive communication within the team and across other departments.
- Identify payer trends, establish strategies to overcome reimbursement challenges, and communicate payer updates to leadership team.
- Analyze payment history and trends to provide direction and coaching for team members to effectively negotiate payment rates with payers.
- Provide superior customer experience by leveraging ability to discuss payer policies, coverage criteria, benefit limitation, potential cost, and any pertinent product information with patients and healthcare teams.
- Understand and adhere to all policies for Baxter and 3rd party payers to ensure the highest standard of quality and compliance.
- Perform other duties and responsibilities as assigned.
What you'll bring:
- Bachelor’s degree or higher preferred
- 3+ years industry experience, durable medical equipment, medical documentation, prior authorization, third-party reimbursement preferred
- 2+ years supervisory or leadership experience required
- Exceptional written, verbal, and interpersonal communication skills
- Detail oriented and ability to multi-task
- Strong critical thinking and problem-solving skills
- Possess ability to manage time and prioritize critical deadlines
- Proficiency in Microsoft Office Software
- Knowledge of federal, state, and local regulations, guidelines, and standards, including a working knowledge of HIPAA rules and regulations
- Experience with Power BI a benefit
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
