The Director Environmental Services leads, directs and manages the operations and activities of the Environmental Services Department at our largest hospital, Methodist Hospital. This hospital has >800 beds and >150 environmental services employees. Director provides consistent, high-quality service in a sanitary environment while ensuring State, Local, Federal and Joint Commission regulations, established policies and procedures and department standards of performance are met.
What you will do in this role includes:
- Evaluates existing systems and processes, initiates change and improvements and makes suggestions to upper management.
- Demonstrates knowledge and ensures compliance with all current policies, procedures and regulatory standards (TJC, OSHA, EEOC and others) within all Environmental Services areas.
- Consistently demonstrates the organization's commitment for and adherence to sound ethical business practices in accordance with the Corporate Integrity and Compliance Program, annual work plan and established policies and procedures.
- Directs the effective operation of all Environmental Services activities in the organization to provide for an aseptic and aesthetically pleasing environment through coordinating and supervising all functions of the department.
- Leads, directs and manages the daily operations of the Environmental Services Department encompassing but not limited to all patient and non-patient areas of assigned square footage.
- Prepares or directs the preparation of department records as well as recurring and special reports and analyses indicating bed management turnaround times and so forth as required/requested.
- Assumes accountability for promoting consistent, positive patient interactions in an effort to meet or exceed HCAHPS goals.
- Maintains a patient-first philosophy and engages in service recovery when necessary.
- Supports the development and implementation of strategies to elevate the patient's experience.
- Directs the effective operation of all Environmental Services activities in the organization to provide for an aseptic and aesthetically pleasing environment through coordinating and supervising all functions of the department.
- Responsible for providing high-quality service to, and acting as liaison with, patients and their representatives, physicians and employees.
- Ensures full and timely compliance with staff development to include training and education, competency assessment and performance reviews.
- Provides for a well-trained and competent staff through supervision and coordination in relation to all departmental activities.
- Utilizes leadership responsibilities in directing the Environmental Services supervisory staff.
- Achieves Employee Engagement goals and objectives.
- Leads others to accomplish organizational goals and objectives; provides meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
- Responsible for staff performance and the accomplishment of departmental responsibilities in accordance with corporate, hospital, department and safety policies and procedures to meet both company and regulatory requirements.
- Provides for new and innovative services and systems through up-to-date information about new high-quality products, safety equipment and time saving methods.
- Directs the purchase of chemical supplies, equipment, linen and other supplies to meet the needs of assigned hospital and hospital/department campus.
- Manages department productivity to assigned goals and objectives to maximize operational efficiency, optimum use of resources and cost minimization.
- Manages costs to achieve Net Spend per APD goals and objectives.
- Produces and manage Department Budget to include accurate and timely GL coding.
- Manages and maximize the compliance of HealthTrust contracted vendors.
- Performs other duties as assigned.
- Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
What qualifications you will need:
- Bachelor’s Degree Required
- Minimum of five years’ experience in managing environmental services Required
- Knowledge of hospital and healthcare operations Preferred
- Knowledge of hospital and healthcare financial metrics Preferred
- Certified Healthcare Environmental Services Professional (CHESP) preferred
