The
Senior Commercial Process Engineer is a strategic problem-solver and continuous improvement leader focused on optimizing Omnicell’s end-to-end commercial customer journey.
This role combines industrial engineering discipline, Lean Six Sigma mastery, and business acumen to identify root causes of friction, redesign workflows, and create scalable future-state models that enhance customer and employee experience.
As a trusted advisor across the commercial organization, the Senior Engineer bridges strategy and execution, turning vision into measurable operational improvement.
This position is a remote position with a preference for candidates located near: Austin, TX, St. Petersburg, FL, or Pittsburgh, PA.
Responsibilities
- Lead complex process discovery and redesign initiatives across the customer journey, from pre-sale through renewal.
- Conduct value stream mapping, data analysis, and scenario modeling to identify improvement opportunities.
- Design future-state architectures that balance efficiency, compliance, and customer experience.
- Partner with stakeholders to prioritize initiatives, define success metrics, and measure impact over time.
- Serve as an internal Lean Six Sigma Black Belt, coaching teams through structured problem-solving (DMAIC, Kaizen, etc.).
- Translate findings into actionable playbooks and executive presentations to inform decision-making.
- Act as a change to champion-building alignment, facilitating workshops, and helping teams adopt new ways of working.
Required Knowledge And Skills
- Lean Six Sigma Black Belt (or equivalent certification and experience).
- Strong analytical and visualization skills (e.g., Power BI, Minitab, Visio, Lucidchart, Excel, etc.).
- Exceptional communication, facilitation, and stakeholder management skills.
Basic Qualifications
- Bachelor’s degree in Industrial Engineering, Business, Operations Management, or related discipline.
- 7-10 years of experience in process improvement, operational excellence, or business transformation roles.
Preferred Knowledge And Skills
- Experience in a B2B healthcare technology or life sciences company.
- Familiarity with Salesforce, Conga, Gainsight, or similar commercial systems.
- Exposure to design thinking or customer journey mapping methodologies.
Work Conditions
