Job Details
Job Location: Kernersville - Kernersville, NC
Salary Range: $40000.00 - $75000.00 Salary
Description
Position Summary
The Supervisor, Financial Services, Collections is responsible for the daily supervision, performance, SOP adherence, and portfolio management of assigned Financial Services Coordinators consistent with the team goals and our company objectives. The Supervisor, Financial Services, Collections is responsible for fostering an environment which upholds our company core values, maintains superior WOW! Customer Service, and considering patient need while maintaining team aging performance, a low DSO, and with minimal bad debt write-offs.
This position is responsible for enforcing the Company's credit policy and collection of its trade receivables. The primary objective is to protect the quality of the company’s trade receivables through collection efforts, credit risk, financial controls, efficient business processes, strong leadership, and development of the Financial Services Coordinators. This position will also oversee procedural SOP processes, training documents, system capabilities, special programs, and testing to ensure overall reliability with data integrity and system performance.
This position requires direct cross functional interaction with our customers, credit team, finance, sales, sales operations, customer service, warehouse, and pricing/contracts team. This position must be knowledgeable on all aspects of FFF accounts and provide operational support to the Manager, Financial Services, Collections.
Essential Functions and Duties
Supervisory Responsibilities:
- Responsibilities include but not limited to: interview, hire, and develop employees; plan, assign, and direct work; appraise performance; reward and coach employees through positive, honest, and collaborative feedback; address complaints and resolve problems.
- Develop employees’ capabilities by ensuring their participation in Company training programs; delegate to employees’ strengths; provide adequate instructions when assigning tasks or goals.
- Define subordinate duties, goals, and objectives in alignment with the Company’s strategic objectives and ensure subordinates successfully complete assignments.
- Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.
General Responsibilities:
- Enforce credit and collections policies and procedures.
- Assist in developing strategies and goals to reduce exposure to write-offs.
- Back up for all Financial Services Coordinator responsibilities.
- Monitors, evaluates and present solutions to potential problem areas.
- Monitor and maintain SAP functionality as it pertains to the Financial Services team to ensure an efficient and effective tool to assist the team in their daily responsibilities.
- Prepare and develop work strategies, goals, and KPI’s to measure the progress of Financial Services Coordinators.
- Study and standardize procedures to improve efficiency of coordinators.
- Interface with multiple departments to collaborate and lead cross-functional processes and SOPs.
- Recommend telephone techniques used by coordinators on collection calls. Monitor WFM usage and reporting to ensure coordinator engagement.
- Monitor and verify that appropriate feedback has been provided by Financial Service Coordinators when addressing customer questions or concerns.
- Responsible for ensuring customer collections are maintained. This includes documentation of collection efforts in SAP, OneNote, and the Shared Drive.
- Review, prepare and analyze accounts receivable aging reports to determine which customers must be contacted for collection of overdue accounts.
- Monitor and assign work to coordinators, while reinforcing proper procedures to promote collaborative relationships and partnerships with all customers.
- Provide support for the Financial Services Collections Manager with candidate selection, new hire training, and supervision through candid feedback and positive encouragement as needed.
- Assists in acquisition of credit applications, re-evaluating established customer’s payment histories and report to credit team for credit limit increases/decreases ensuring credit limits are not exceeded greater than 130% exposure.
- Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
- Display dedication to position responsibilities and achieve assigned goals and objectives.
- Represent the Company in a professional manner and appearance at all times.
- Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
- Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
- Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
- Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
- Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
- Other duties as assigned.
Qualifications
Education, Knowledge, Skills and Experience
Required Education:
- Associate degree in a related field of study or two (2) years relevant experience in lieu of degree.
Required Knowledge:
- Understand the major goal of the credit department is to help move products or sell services-make the sale-with reasonable assurance of payment.
Required Experience:
- A minimum of five (5) years [seven (7) for non-degreed candidates] of directly related experience.
Required Skills:
- Must have strong organizational skills.
- Must have a detail orientation and the proven ability to prioritize work.
- Must have effective verbal and written communication skills.
- Must have the ability to work with limited supervision and as part of a team.
- Sound decision-making abilities.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to motivate individuals towards the goals of the Financial Services Team and the Company as a whole.
- Above average computer skills, with extensive understanding of FFF’s ERP and other systems.
- Listen to and objectively consider ideas and suggestions from others.
- Keep commitments.
- Keep others informed of work progress, timetables, and issues.
- Address problems and issues constructively to find mutually acceptable and practical business solutions.
- Address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
- Encourage teamwork by treating all subordinates fairly; keep employees informed of departmental and company changes; encourage group participation; value employees’ input; acknowledge achievements.
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
Yes
EEO/AAP Statement
FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
