Call Center Pharmacy TechnicianJob Specifics and Requirements - Area: Bellevue, WA
Licensure Requirements: Must have open, active, and in good standing
WA State Pharmacy Technician license
Education: H.S. Diploma
Years of Experience: 6+ months
Setting: Call Center
Schedule: 7:00 a.m. – 7:00 p.m. (hours vary, full time)
Length of Assignment: Temporary to Permanent
Pay: $20.50 - $25.50, Depends On Experience
Background/ Drug Requirements: Must be willing to submit to a background check, health and drug screen.
Call Center Pharmacy TechnicianJob Responsibilities: - Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
- Responsible for maintaining productivity and quality standards, along with legal and company compliance
- Track and triage all coverage determination requests for approval
- Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
- Display excellent communication skills
- Make outbound calls to patients to collect shipping and billing information
- Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
- Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations
- Manage prescription refill requests from patients and/or patients’ agents
- Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information.
- Establish and maintain patient and clinic profiles
- Manage telephone calls from pharmacy and providers in a timely and courteous manner
- Maintain an understanding of all MMM/PMC clinical guidelines
- Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed
- Adhere to all pharmacy-established procedures and guidelines
- Participate in quality and patient safety initiatives
- Perform any other job-related duties as assigned by the Pharmacy Supervisor.
- Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands
- Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines
- Ability to establish priorities and accomplishing tasks in a timely manner
- Ability to work in a team environment to create solutions to problems
About Rx reliefRx relief is a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. Voted Best of Staffing by both clients and talent, we provide a customized approach to your career needs as well as comprehensive benefits. Contact us to learn why everything we do is all about YOU!
Benefits: https://www.rxrelief.com/benefits/
Employee resources: https://www.rxrelief.com/employee-resources/
FAQs: https://www.rxrelief.com/job-seeker-faqs/
Compensation / Pay Rate (Up to): $20.50 Per Hour
