JOB DESCRIPTION

Call Center Pharmacy Technician
Job Specifics and Requirements -
Area: Bellevue, WA
Licensure Requirements: Must have open, active, and in good standing WA State Pharmacy Technician license
Education: H.S. Diploma
Years of Experience: 6+ months
Setting: Call Center
Schedule: 7:00 a.m. – 7:00 p.m. (hours vary, full time)
Length of Assignment: Temporary to Permanent
Pay: $20.00 - $25.50, Depends On Experience
Background/ Drug Requirements: Must be willing to submit to a background check, health and drug screen.

Call Center Pharmacy Technician
Job Responsibilities:

Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
Responsible for maintaining productivity and quality standards, along with legal and company compliance
Track and triage all coverage determination requests for approval
Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
Display excellent communication skills
Make outbound calls to patients to collect shipping and billing information
Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations
Manage prescription refill requests from patients and/or patients’ agents
Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information.
Establish and maintain patient and clinic profiles
Manage telephone calls from pharmacy and providers in a timely and courteous manner
Maintain an understanding of all MMM/PMC clinical guidelines
Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed
Adhere to all pharmacy-established procedures and guidelines
Participate in quality and patient safety initiatives
Perform any other job-related duties as assigned by the Pharmacy Supervisor.
Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands
Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines
Ability to establish priorities and accomplishing tasks in a timely manner
Ability to work in a team environment to create solutions to problems

About Rx relief
Rx relief is a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. Voted Best of Staffing by both clients and talent, we provide a customized approach to your career needs as well as comprehensive benefits. Contact us to learn why everything we do is all about YOU!

Benefits: https://www.rxrelief.com/benefits/

Employee resources: https://www.rxrelief.com/employee-resources/

FAQs: https://www.rxrelief.com/job-seeker-faqs/

Compensation / Pay Rate (Up to): $20.00 Per Hour

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