We are seeking dedicated and enthusiastic Customer Service Representative to enhance our customer experience by providing outstanding service and support. The ideal candidate will be a team player with a strong customer orientation, excellent communication skills, fastidious attention to detail (especially as pertains to data entry and customer follow-up) and the ability to handle issues with patience and professionalism.
Key Responsibilities:
Customer Interaction:
Answer customer inquiries via phone, email, chat, or in-person.
Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Support Services:
Assist customers in understanding products, services, and policies.
Process orders, forms, applications, and requests for service or information.
Maintain customer records and update account information with precision.
Problem Solving:
Identify and assess customers’ needs to achieve satisfaction.
Escalate unresolved issues to the appropriate departments or superiors when necessary.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Teamwork and Coordination:
Collaborate with other departments to resolve customer issues holistically.
Share customer feedback with team leads to improve service quality.
Data Handling:
Maintain confidentiality of customer information and adhere to data protection laws.
Document all customer interactions accurately in the CRM system.
Quality Assurance:
Adhere to customer service guidelines and procedures.
Participate in training sessions to stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; further education in customer service, marketing, or a related field is a plus.
Proven experience as a Customer Service Representative or in a similar customer support role.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to handle customer complaints with empathy and professionalism.
Ability to multitask, prioritize, and manage time effectively.
Proficient in using CRM software and Microsoft Office suite.
Comfortable with working in a results focused, team oriented, dynamic environment.
Must be able to work flexible hours, including evenings, weekends, and holidays if needed.
Physical Requirements:
Ability to sit for extended periods.
Manual dexterity to operate a computer and standard office equipment.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. If you require accommodation to apply for this position or during the interview process, please let us know.
