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The Behavioral Health Program Manager position is critical to the success of the clinical operations team in standardizing and implementing cohesive processes within Optum Behavioral Care. This position assists the Director in creating effective job aids, quick reference guides, SOPs, and other essential tasks as designated by the Director of Clinical Operations. The Behavioral Health Program Manager assists the Director with oversight of quality clinical care, utilization, and standardization of clinical operations within Optum Behavioral Care.
The Behavioral Health Program Manager is a non-client facing, individual contributor. Up to 10% travel may be required. The schedule is Monday through Friday during standard East Coast business hours. Residency in the East Coast is not required.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Create high-quality job aids and quick reference guides for standardized clinical operations as designated by the Director
- Assist with foundational build needs for clinical operations on Electronic Health Record (EHR) system
- Thrive in an environment of collaboration with team members to meet the needs of clinical providers and staff within Optum Behavioral Care
- Contribute to forward-thinking strategic plans to promote successful business and clinical operations within Optum Behavioral Care clinics
- Manage detail-oriented tasks / data sets accurately and in a timely fashion
- Adapt quickly to an evolving environment and promote positive change management skills with center-level staff and Regional Vice Presidents
- Assists efforts to meet or exceed clinical quality and client satisfaction goals on NPS
- Participate on committees and task forces involving departmental staff. Represent clinical operations needs in intra- and inter-departmental committees and problem focus-groups.
- Assist with the development and implementation of scalable, standardized procedures that have a positive impact on utilization management and provider satisfaction
- Ensure that department goals are communicated clearly to appropriate stakeholders and that goals are met or exceeded through team efforts
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications - One of the following:
- Independently licensed master’s degree in psychology, social work, or related counseling field
- Registered Nurse (RN)
- 5+ years of clinical experience in behavioral health
- Proficient in Microsoft 365 with the ability to:
- Filter, sort, manipulate, and update data in Excel
- Create a presentation in PowerPoint without assistance
- Manage and prioritize a large volume of emails in Outlook
- Map out workflows, write SOPs, and create professionally-worded job aids based on templates
- Access to high speed internet and a dedicated, distraction-free workspace at home
Preferred Qualification
- Project management experience
- Demonstrated organizational and decision-making skills to move projects forward
- Proven ability to work autonomously and collaboratively
- Proven ability to juggle multiple priorities and quickly adapt to change
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
