Account Manager Client Services - National Remote

Change Healthcare • Full-time • Washington, DC, US • 2d ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

An integral piece of the Advisory Board’s growth strategy is to continue to build larger, deeper, and more impactful relationships with our clients. Account Management is a dedicated group focused on building deep relationships with and serving/expanding the portfolios of our Research clients. These teams share four distinct accountabilities: account planning, relationship cultivation, utilization maximization, and coordinating with product colleagues to ensure that we are best serving and impacting our clients.

The Account Manager Client Services is a member of a relationship management team serving and renewing client portfolios, interacting with institutions and coordinating internal activities to understand client needs, driving client utilization and demonstrating value The Account Manager works with specific institutions to provide visibility into membership utilization and thoughtfully tailor recommendations, focusing on serving program end users and a broad user base. Advisors ensure that service strategies are carried out beyond expectation, and client needs are surfaced and addressed quickly and proactively.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. EST time zone.

Primary Responsibilities

Service Delivery

Interact directly with client to address client requests related to current portfolio and potential for upsell
Lead value-add, relationship building interactions and execute against all actionable next steps
Make strong recommendations for utilizing Advisory Board resources based on institutional, market and program knowledge
Establish and execute specific recommendations outlined in partnership roadmap to inflect positive change
Understand key market drivers and changes that may influence decisions as well as resource usage

Relationship Management

Independently cultivate and manage relationships with key contacts (VP level and below) and end users to ensure they understand the resources available to them within membership
Partner with leaders at domestic and/or international providers (hospitals, health systems, medical groups, post-acute facilities, etc.)
Proactively monitor utilization for all clients within territory with an eye toward identifying gaps and developing a plan to maximize engagement
Ensure data integrity and relationship knowledge management in Salesforce and Teams to ensure all relationship information is saved centrally
Actively maintain advisory.com contact lists for broad user base

Collaboration and Operations Management

Autonomously schedule and manage logistics for member interactions
Develop content expertise on an ongoing basis to stay up to date on latest research offerings and enhance client service interactions
Participate in strategy setting and information sharing about member health
Proactively identifies outreach initiatives for scaled delivery
Demonstrates strong teamwork and accountability

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma/GED (or higher)
4+ years of combined post undergrad experience independently managing multiple clients and sales/sales support and serving as primary relationship owner
4+ years of experience working with Senior Executives
2+ years of commercial experience renewing and/or selling contracts
Intermediate level of proficiency using MS Excel (sort/filter, data entry, create/edit spreadsheets), MS Word (create/edit documents, work with templates), and MS Outlook (send emails, update calendar, create signatures)
Willingness to travel up to 10% (nationwide/overnight)

Preferred Qualifications

Bachelor’s Degree (or higher) from an accredited College/University
Knowledge of healthcare subject matter
Experience using Salesforce
Experience in a goal oriented and deadline driven environment
Experience managing multiple, competing priorities
Experience finding multiple solutions to a complex problem
Teamwork experience (communication, responsibility, honesty, active listening, collaboration, awareness)
Experience developing personal organization tactics to meet business goals

Soft Skills

Ability to lead meetings with senior executives, both one-on-one and in a group setting
Professional written communication skills
Can manage multiple projects and client expectations simultaneously
Detail oriented
Solid communication skills
Goal/number oriented
Process driven
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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