Job Description
The CSS Organization Overview:
Customer Success Services is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.
Qualifications & Characteristics:
- Data analysis skills, Advanced Excel, and PowerPoint.
- Ability to run/support global programs across the regions.
- Technically proficient to learn new tools and advise team on ways to improve.
- Highly self-motivated, with excellent interpersonal skills.
- Strong critical thinking loves to problem solve.
- Quality communication skills (verbal, written, visual).
- Passionate about data analytics and reporting.
Educational Preferences:
- Business Administration (Finance, Accounting, Strong desire for data analysis, coupled with Computer Science/Data Analytics)
- Mathematics/Data Science & Analytics
- Information Technology (with business focus)
What You’ll Experience:
- Shadowing, mentoring and training opportunities with our experienced team of CSS Senior Program managers.
- Gain good understanding of various functions from the business perspective.
- Learn and be part of a fostering culture of continuous learning and development.
No visa sponsorship is available for this position.
If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle’s experienced job openings. For information on currently open positions at Oracle, please visit http://oracle.com/goto/careers
Career Level - IC0
Responsibilities
Job Responsibilities:
The role requires in-depth understanding of various systems & tools, firm grasp of both data analytics and strong communication skills (written, verbal, and visual). Beyond the Business Operations team, there are many other cross-functional relationships and teams that partner on our global work including with Delivery, Finance, HR, Product and Sales operations teams.
The work is accomplished through analysis and synthesis of large amounts of data from various systems/tools data sources and creating reports, dashboards to deliver insights and business strategy recommendations. Requires the ability to advise/consult the team and business on areas to improve or simplify internal data tools, workflows, and systems to increase efficiency and quality of work. As part of that work, responsibilities will entail (but not limited to):
- Support global programs to improve operational efficiency, consistency, and compliance in support of the organizations financial and tactical business objectives.
- Provide operational support to global systems and tools.
- Collaborate and work closely with cross-functional teams.
- Utilizing Microsoft Excel or similar tools to produce charts and detailed reports to be shared with leaders and peers across the company.
- Building dashboards and necessary data preparation for Data Visualization tools.
- Reports to provide a concise story from large amounts of data.
- Establish periodic reporting schedule and automating where applicable.
- Use data to outline common themes and trends and make business recommendations.
- Ability to collect, organize, and present data. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.
- Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
- Advising on improved data workflows and processes to improve team efficiency.
- Relationship management skills strongly desired.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $18.99 - $38.32 per hour; from: $39,500 - $79,700 per year.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
