Job Details
Job Location
Orlando Office - ORLANDO, FL
Description
Job Summary:
The Manager, Project Management & Implementation oversees the Project Management and Onboarding within Implementation. The Manager will implement specific tasks to facilitate alignment with the State/Local Immunization Registries and the client. This role is directly responsible for supporting training, project management, implementation, and ongoing evaluation through reporting for the implementation team.
Essential Duties & Responsibilities
- Build relationships with internal teams and outside partners such as state registries and clients
- Manage the interdepartmental company resources assigned projects, ensuring true and accurate information is available for departments and clients (OneDrive, Knowledge, Success Center)
- Design and evaluate operational processes, continuously streamlining for maximum effectiveness and efficiency.
- Manage a team of project managers to make sure implementation task are scheduled and forecasted appropriately
- Ensure clear and consistent communication with clients regarding project progress, issues, and resolutions.
- Collaborate with cross-functional teams, including Sales, Product Development, and Client Success, to align project goals and objectives with client needs.
- Work with strategic team members to ensure PrescribeWellness/TRHC is designed to connect, automate, and report accurate immunization records to State/Local Immunization Registries that ensure complete, compliant, and accurate immunization reporting, electronically.
- Responsible for the predictability and consistency of all processes that ensure PrescribeWellness/TRHC delivers accurate reporting through Excel, Salesforce reports and dashboards
- Responsible for performance coaching/appraisals and the selection, development, training, engagement, and retention of team members
- Provides mentoring, cross-training, and development to junior team members to expand expertise
- Supervise staff for development, project direction and production quality and quantity
- Triage, structure, research and solve day-to-day questions from team while teaching them to be more independent.
- Review and refine routing for team to identify opportunities for efficiency and productivity.
- Use reports to evaluate productivity and take appropriate action to achieve desired behaviors
Qualifications
KNOWLEDGE & REQUIREMENTS
- Be able to work well with people of various backgrounds and education levels and establish cooperative working relationships with all coworkers. Timely and effectively communicate information to and consult with others to complete work assignments.
- Act in a responsible, trustworthy, and ethical manner that considers the impact and consequences of one’s actions or decisions.
- Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.
- Identify and respond to current and future clients’ needs; provide excellent client service.
- Evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.
- Complete assigned job tasks in an accurate and timely manner.
- Carefully prepare for meetings and presentations; follow up with others to ensure that agreements, tasks, or commitments have been fulfilled.
- Demonstrate commitment to achieving Company’s core business objectives of increasing the role of pharmacy and improving patient health in America
Education & Experience Requirements
- Minimum years of work experience: 8 years
- Minimum level of education or education/experience: Bachelors or equivalent work experience working with healthcare professionals in a clinical setting, resolving issues with no clear answers, progressive experience in pharmaceutical/biotech industry or related area
Physical Requirements
The physical demands described here are representative of those that must be met by an employee
To Successfully Perform The Essential Functions Of This Job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
