Brief Description
The IT Technician will use technical skills and experience to support client IT needs. The position requires strong technical troubleshooting and diagnostic skills and good communication abilities.
Responsibilities
- Support Methodologies will include telephone and email support and visits to client companies, providing Level 1 support.
- Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
- Install, upgrade and support computer hardware and software.
- Perform voice/email system setup
- Perform set-up for new users
- Assist with IT projects as directed
- Collaborate with customers and vendors as directed
- Support all company policies and procedures
- Communicate effectively with all contacts
Requirements
Strong technical skills and knowledge/experience with IT protocols, software and hardware operations.
- Strong troubleshooting diagnostic skills and ability to perform root cause analysis of technical issues
- Ability to communicate effectively with technical and non-technical users
- Self-starter who takes initiative to resolve problems
- Able to work with a team.
- Able to perform on-call work when necessary.
- Associates degree or commensurate experience preferred
The Following Skills Are a Plus
- Microsoft Operating Systems (Server and Desktop)
- VPN and remote access methodologies
- Server and desktop hardware installation, configuration and support skills
- SonicWall firewall and network security experience
- PowerShell Scripting
Summary
Netability is committed to providing equal opportunity in employment for all people without regard to the following: race, color, religion, age, gender, sexual orientation, marital status, gender identity, national origin, physical or mental disability, service in the military, or any other attribute or characteristic protected by law.
