The XR2 Pharmacy Services Technician 4 is responsible for maintaining and utilizing Omnicell automation product as directed by the Customer during his/her scheduled hours. The XR2 Pharmacy Services Technician 4 will prepare and maintain the Omnicell automation equipment for daily use, perform general equipment troubleshooting, maintain optimal medication inventory levels, review and maintain reports. The XR2 Pharmacy Services Technician 4 will identify any customer concerns to the Manager, Pharmacy Operations.
Responsibilities
- Perform return and restocking duties to optimize the customer’s use of automation.
- Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
- Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).
- Recommend drugs to be added to automation products based on data usage, demand, and workflow.
- Perform daily and periodic cleaning of the equipment according to recommended best practices.
- Inspect robot cell daily for issues, wear and functionality.
- Resolve common system issues.
- Monitor trends to help determine root cause of issues.
- Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
- Maintain high levels of customer satisfaction by aligning the Pharmacy Services program to provide customer-focused support emphasizing quality, professionalism and responsiveness.
- Conduct orientation and training and ensure completion of all required documents and compliance with all procedures and policies.
- Promote and optimize customer product ownership and satisfaction by serving as a skilled resource.
- Participates in planning processes by establishing personal goals to support quality improvement.
- Adheres to the general hospital standards to promote a co-operative work environment by utilizing communication skills, interpersonal relationships and team building.
- Comply with reasonable procedures, policies and guidelines established by the Customer facility.
- Maintain fiscal responsibility for work-related expenses associated with timekeeping and per diem employees.
- Maintain state and/or national credentialing to meet established guidelines.
- Must be available to travel to various customer or corporate locations.
Required Knowledge And Skills
- Good organizational skills, accurate, reliable and efficient.
- Demonstrated customer-facing skills.
- Strong interpersonal, communications and problem-solving skills.
- Ability to work with mechanical equipment.
- Working knowledge of computer hardware, PC Windows.
Basic Qualifications
- High school diploma or GED
- License/Registration from the State Board of Pharmacy non-expired
- Certified Pharmacy Technician (CPhT) non-expired
- Two years of experience in hospital pharmacy or healthcare industry.
- Working knowledge of pharmacy automation
- COVID-19 Vaccination
Preferred Knowledge And Skills
- Three years of experience working in related field.
- Knowledge of safe handling of hazardous medications
- Experience implementing and supporting of clinical solutions within healthcare
Work Conditions
- Pharmacy environment.
- Capable of standing for several hours at a time.
- Potential exposure to hazardous drugs.
- Must be able to travel.
- Able to lift 25 – 30 lbs.
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
