What Clinical Operations Management contributes to Cardinal HealthClinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.What is expected of you for success in your role:
- Demonstrate advanced knowledge of Cardinal Health and client landscape, including but not limited to the following: key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a client’s unique business needs.
- Coach, teach, and mentor direct reports in order to maximize efficiency, effectiveness, and productivity while developing others for positions of greater responsibility in the future.
- Interact with clients to provide resolution to inquiries and updates on program performance.
- Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
- Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance; includes account on-boarding, implementation, and post-launch expertise.
- Influence account profitability.
- Basic understanding of information technology as it relates to client and program technical support.
- Build and maintain high-level, long-term trusted advisor relationships.
- Lead and deliver professional program status to clients and Sonexus senior leadership in accordance with agreed upon cadence; includes Quarterly Business Reviews, Monthly Program Reviews, and Client Health Reports
Responsibilities
- Lead by example and develop team members for positions of greater responsibility in the future.
- Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
- Provide insight and analysis to clients in order to demonstrate subject matter expertise.
- Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
- Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
- Ability to create, modify and provide professional client-facing reporting and analytics.
- Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the post-implementation analysis to ensure requirements are fulfilled.
- Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
- Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
- Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
- Build a knowledge base of each client's business, organization and objectives
Qualifications
- 8-12 years of experience in direct leadership, preferred
- 4-5 years of experience directly in oncology or related fields
- Bachelor’s degree in related field, or equivalent work experience, preferred
- Demonstrated project management experience preferred.
- Understanding of P&L statements.
- Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
- Proven ability to hold self and others accountable in pursuit of providing world-class support.
- Ability to travel 25% of time.
What is expected of you and others at this level for functional success:
- Apply knowledge of the client's business to develop optimal solutions.
- Accountability of self and others.
- Proactively demonstrate subject matter expertise and provide clients with the clearly defined value of partnering with Cardinal Health.
- Build and sustain relationships founded on trust with internal and external partners while ensuring customer satisfaction and loyalty.
- Identify and qualify opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develop plans for introducing new solutions through collaborative relationships.
TRAINING AND WORK SCHEDULES:
- Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
- This position is full-time (40 hours/week).
- Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
REMOTE DETAILS:
- You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.
- We will provide you with the computer, technology and equipment needed to successfully perform your job.
- You will be responsible for providing high-speed internet.
- Internet requirements include the following:
- Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
- Download speed of 15Mbps (megabyte per second)
- Upload speed of 5Mbps (megabyte per second)
- Ping Rate Maximum of 30ms (milliseconds)
- Hardwired to the router
- Surge protector with Network Line Protection for CAH issued equipment
Anticipated salary range:$121,600 - $173,650
Bonus eligible: Yes
Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 02/09/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
