Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Systems Technician provides first line IT support services to internal customers in both the UK and US.
You Will Be:
- Providing timely first line desktop, mobile device and application support for all internal clients to maximise user uptime.
- Performing Call Tracker Management for all internal support tickets and following up on all issues according to our established procedure.
- Completing PC OS & Application builds, correctly building and re-building PC’s within assigned timelines, readying equipment for use at any time.
- Referring major hardware\software problems and defective products to vendors for service or replacement to maximise service availability.
- Conferring with employees, users, and management to establish requirements for new systems or modifications to existing systems, enabling our internal client’s requirements to be met.
- Managing user accounts, accurately creating and disabling user accounts as required.
You Will Bring:
- Associates Degree\HND in a related discipline or 1 to 2 years of experience in a similar role.
- Problem solving using logical and systematic approaches.
- Customer Service.
- Microsoft Windows desktop operating systems.
- Microsoft Active Directory.
- Microsoft Office suite.
- Android mobile devices.
- Apple mobile devices.
- Basic PC\Notebook hardware support.
- Antivirus technology and procedures.
