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Summary:
Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the single point-of-contact and business owner of manufacturer-sponsored specialty distribution programs. In this role, the Strategic Account Manager takes a consultative approach from the initial program launch through the ongoing management of our clients’ unique distribution and logistics needs. This includes overall responsibility of accounts, as well as program and project coordination across all ICS functional areas. Ideal candidates have experience and a strong understanding of business operations and processes, marketing, communications, third-party logistics, warehousing, project management and/or supply chain support services.
Primary Duties and Responsibilities:
Serve as a strategic client partner and an extension of their organization
Proactively identify and implement ICS services that address clients’ needs and help them achieve their business goals
Exceed client expectations by providing extraordinary service
Establish and nurture strong working relationships with internal and external business leaders, key stakeholders and work teams to ensure the successful delivery of services to clients and their customers
Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations; meticulously communicate with all involved parties through resolution
Responsible for meeting program timelines and making adjustments to properly align with priorities
Key contact between all ICS functional business areas – Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions and IT. Foster seamless communication flow between these areas
Responsible for program process design, documentation and implementation
Continuously monitor, assess, identify and implement strategies to improve programs
Responsible for both document and process change management, as required by manufacturer client and quality standards
Assist in the development of training curriculum for all program team members, closely coordinating with the ICS Training Department
Responsible for the development and maintenance of client statements of work, custom work instructions and other documentation specific to manufacturer-sponsored programs
Develop and deliver meaningful client presentations as required
Properly maintain client contracts and program documentation
Meet travel expectations for on-site client meetings (this role requires approximately 10% travel)
Other duties as assigned
Required Skills and Qualifications:
Training in fields such as business administration, accounting/finance, sales, marketing, communications, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of four (4) years directly related and progressively responsible experience in distribution, supply chain and/or strategic relationship management
Minimum 2+ years client account management and or relevant industry experience
The ability to understand our clients’ business with regards to business model, aspirations, pain points, workflow, and what relevant services and solutions can support requirements
Robust understanding of our various client segments in order to make consultative recommendations
Excellent oral and written communication skills; Proficient at presentation delivery
Strong process design, project management and program implementation experience
Ability to manage multiple tasks along a parallel process and quickly and creatively solve problems
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: Integrated Commercialization, LLC
