Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.
We are actively seeking highly motivated, enthusiastic team players with an interest in marketing, a strong technical aptitude, skilled at creative project management, and outstanding customer service skills to join our RentCafe team as RentCafe Marketing Specialists (RCMS).
What You Will Do
- Develop and maintain strong client relationships, particularly focusing on their marketing strategies and website support needs.
- Deliver outstanding customer support via phone and email, addressing updates, changes, troubleshooting issues with RentCafe websites, and ensuring client satisfaction.
- Manage multiple creative projects by communicating assets required, key milestones and associated timelines, and providing best practice recommendations for marketing and website support.
- Setting clear expectations with clients surrounding creative project workflow, project milestone deadlines, and framework functionality.
- Provide exceptional consultation by listening to clients’ business needs and offering strategic marketing solutions.
- Train clients in new product features, functionality, and best practices to ensure effective use of our products.
- Effectively troubleshoot website issues, demonstrating strong problem-solving skills, and providing thorough documentation for any escalated cases.
- Help with QA of marketing issues as they arise, ensuring accuracy and meticulous attention to detail.
- Demonstrate excellent time management skills and attention to detail, particularly during QA processes.
- Build rapport with clients, anticipate their business needs, and proactively provide marketing and website support solutions.
- Be an integral part of our outstanding team, collaborating closely with RentCafe Marketing Support team members across the United States and Canada.
- Maintain a friendly and cooperative communication style, fostering a collaborative work environment.
What You Need To Have
- Minimum 3 years of digital marketing experience.
- Bachelor’s degree in Marketing, Communications, Graphic Design, Fine Arts, or related degree.
- Ability to learn quickly and understand multi-family marketing best practices.
- Strong ability to consult on best practices and manage client expectations effectively.
- Exemplary creative project management skills including time management and task prioritization.
- Experience with Excel and/or Google Sheets.
- Desire to contribute to the group's knowledge and growth, being a supportive and proactive team player.
- Knowledge of current website content management systems.
- Articulate written and verbal communication skills.
- Phenomenal customer service skills and desire to go the extra mile.
- Excellent attention to detail.
- Adherence of processes and defined best practices.
- Great people skills and the ability to be personable and professional.
- Flexibility, and the ability to manage changing priorities while still operating efficiently.
- Masterful organization skills.
What Would Be Helpful To Have
- Creative project management experience.
- Experience with Google Sheets.
- Graphic Design knowledge and experience.
- Adobe Suite experience.
What You Get As a Yardi Employee
- A great place to work with fantastic people.
- Ability to learn new technology and develop professionally.
- Competitive compensation.
- Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
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