Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary
Responsible for selling the company’s products, services and maintaining relationships with existing customer accounts. Develop and sustain long term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation. The incumbent will be responsible for sales or business development opportunities within assigned markets/accounts/vendors, with specific responsibilities and dynamics varying by client/account. The incumbent also will be responsible for contract negotiations, closing deals, and development of opportunities through new and existing channels. The incumbent will leverage the Company’s enterprise resources and capabilities in creating and fulfilling value-based solutions to meet the Customer’s and Company’s requirements and expectations.
Responsibilities
- Act as a trusted advisor and customer advocate to develop and manage strong relationships with key individuals and top decision makers in partner firms and/or territories. Emphasize partnership rather than vendor and convey the value that Surescripts delivers to them.
- Develop and execute Account/Territory Plans to seize opportunities. Earn buy-in internally and partner with clients to mutually achieve business objectives and solve pain points.
- Achieve revenue targets as articulated by assigned annual and long-term corporate business objectives
- Identify, negotiate and close opportunities to achieve annual corporate sales objectives with existing accounts both in increased utilization of products and in new products and services.
- Monitor market conditions, product innovations and competitor’s product, prices and sales
- Identify opportunities to capture additional business by establishing new relationships and new channels
- Engage clients in innovation discussions and pilot opportunities to drive early adoption of new products/technology. Negotiate and close deals supporting business development needs.
- Achieve Customer Loyalty targets measured through the Net Promoter Score or other tool
- Work closely with Account Managers to drive successful implementation and go live of closed deals.
- Exhibit a deep understanding of the Healthcare industry and Health Systems customers
- Exhibit a deep understanding of Surescripts services, products and capabilities
- Share industry/market knowledge within the organization and mentor Account Managers to enhance service delivery and strengthen the team
- Liaison for collaboration between customer and Surescripts Product Innovation, Quality, Business Development, Legal, Finance, Network Services, Security, Marketing and Customer Group
- Identify, develop, and propose alternative contracting models aligning Customer Objectives with Surescripts objectives
- Drive a corporate culture of urgency, simplicity and sales success with team and peers by supporting the company culture.
- Represent Surescripts in a relationship building, consultative, and social capacity at appropriate trade shows, conferences, and industry events
- Prepare and maintain records for leads and performance toward goals, including close dates, implementation dates, close/won success using Salesforce.com and at regularly scheduled sales management meetings
Qualifications
Basic Requirements:
- Bachelor's degree or equivalent experience
- 12+ years of Health System and Healthcare IT experience including strategically managing large account relationship in a healthcare environment
- 5 + years of experience closing deals
- 5 + years of individual experience in account development
- 3 + years of experience with advanced functions of Microsoft Office
- Annual revenue responsibility through a combination of maintaining base business and new business
- Proven experience providing exceptional Customer experience with measurable results
- Technical competence with MS Office products
Preferred Qualifications:
- Advanced degree
- Experience leading a multi discipline team through a defined selling process with multi-level, high value complex accounts
- Experience with Salesforce.com
- Strategic Account Management Association (SAMA) Certification or other relevant accreditation
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
What You’re Like
As a strategy-minded member of the Growth team, you enjoy cross-disciplinary problem solving. You are motivated by multifaceted challenges that require you to quickly identify the data points that matter and generate a hypothesis. You are relentless in your pursuit of continuous improvement with the chops to dive into analytics, then step back to see the forest for the trees. You prefer a good narrative over a fancy PowerPoint slide. You provide market-focused expertise and industry understanding that builds trust and influences customer behavior.
What We’re Like
Surescripts Growth is a team of both thinkers and doers. We pressure test our ideas and then move past thinking to put our plans into action. We’re ambitious, yet realistic, with our goal in mind: to increase the value of the Surescripts Network Alliance.
What The Work Is Like
We love a good framework, of course. But we also work to understand our ever-evolving role as a network business and how our solutions impact our customers and the patients and providers they serve. We take on some of the most pressing opportunities and problems facing our business. And we thrive in this fast-paced environment.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $180,898 - $221,098 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical And Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
