Job Description
The Collections Coordinator is responsible for managing a portfolio of customer Accounts Receivable Accounts, with primary emphasis on their timely collection.
Essential Duties & Responsibilities
- Contacts past due customers via phone, email or letter to collect past due balances.
- Analyze assigned portfolio to identify delinquent/past due or at-risk collection accounts.
- Monitors credit holds and account status and credit availability.
- Reconciles customer accounts.
- Research and resolve disputed invoice balances/customer deductions.
- Negotiate prompt payment for delinquent customers and/or arrange payment installments.
- Conducts Cash application and credit memo research.
- Provides invoices, credit memos, statements, packing lists and proof of delivery upon request.
- Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.
- Provide trade reference requests on demand.
- Monitors daily credit hold report and release shipments.
- Processes final demand letters for balances to be forwarded to third party collections.
- Process credit balance refund requests.
- Works the aged balance review and adjustment projects.
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age.
- High school diploma or equivalent is required.
- Business to Business collections experience strongly preferred.
Work Environment
- This is largely a sedentary role.
- This job operates in a professional office environment and routinely uses standard office equipment.
- Typically requires travel less than 5% of the time.
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement:
ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
OFCCP Equal Opportunity Posters
“Know Your Rights” Poster
Pay Transparency Nondiscrimination Provision
ICU Medical CCPA Notice to Job Applicants
