Position Description: Reporting to the Vice President of Service, the Field Service Engineer is the face of Modular Devices at our customers’ sites. This role installs, maintains, troubleshoots, and repairs both medical imaging equipment (Cardiac Cath Labs, CT, PET/CT, and other imaging modalities) and cleanroom environments and their support systems (HVAC, controls, biosafety cabinets, laminar flow hoods, HEPA filtration, and more). The position is field based; when not in the field, the engineer will work from our Indianapolis facility on imaging labs and cleanroom systems not currently deployed. We are looking for a customer-first technician who stays organized across multiple jobs, is confident with technology, and adapts readily as priorities, sites, and schedules change.
Our Core Values in This Role:
- Passion: Takes pride in quality work and in keeping our customers’ critical environments and equipment running.
- Innovation: Looks for better, smarter ways to diagnose, repair, and support systems, and brings forward ideas for improvement.
- Teamwork: Works side by side with coworkers, contractors, vendors, and customer staff; shares knowledge and helps others succeed.
- Customer Focus: Listens carefully, communicates clearly, and owns each issue until the customer is satisfied.
- Honesty & Integrity: Gives accurate status updates, keeps complete and truthful records, and follows safety and regulatory requirements every time.
- Speed & Adaptability: Responds quickly to service needs and adjusts easily to new equipment, technologies, job sites, and changing priorities.
Essential job duties include but are not limited to:
Customer Service
- Serve as a professional, trusted point of contact on customer sites; listen to and interpret customer concerns, set clear expectations, and follow through until issues are resolved.
- Respond promptly to service requests by diagnosing equipment and process issues, performing the necessary repairs or modifications, and communicating status and next steps.
- Teach customers how to properly use and care for imaging and cleanroom systems and equipment.
- Ensure the escalation process is followed and completed in a timely manner for service and downtime issues.
Technical Service
- Perform installations, performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment.
- Install, maintain, and repair cleanrooms, cleanroom components, and support systems (HVAC, plumbing, controls, biosafety cabinets, laminar flow hoods, HEPA filters, exhaust fans, etc.).
- Repair and calibrate equipment in the field or in house; test and troubleshoot to determine what needs repair or replacement.
- Read electrical schematics, wiring diagrams, and equipment layout drawings, and wire systems and electrical cabinets accordingly.
- Safely use rigging equipment (jigs, chain-hoists, hi-lifts) to install overhead and heavy equipment.
- Troubleshoot using root cause analysis, and identify and implement corrective actions using standard methodology.
Technology
- Use computers, software, monitoring systems, and electronic diagnostic tools to operate, monitor, and troubleshoot imaging and cleanroom systems.
- Configure hardware and software components after installation; install software and troubleshoot PC hardware and software issues, including legacy Windows workstations.
- Quickly learn and adopt new equipment, software, and digital service and documentation tools as they are introduced.
Organization & Documentation
- Plan, prioritize, and schedule work across multiple customer sites and projects to meet commitments.
- Ensure all service, installation, and repair documentation is complete, timely, and accurate.
- Maintain all tools and test equipment, and support management of replacement parts and equipment inventory.
- Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery.
Teamwork & Growth
- Keep supervisors informed of repair status, scheduled inspections, unusual equipment situations, and customer concerns.
- Maintain and grow technical expertise through ongoing training, including cross-training across imaging and cleanroom systems.
- Assist on service operations special projects and contribute to the development of others through mentoring and sharing expertise.
- Adhere to all regulatory agency requirements, safety standards, and applicable policies and procedures.
- Perform other related duties as assigned.
Qualifications
Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Knowledge/Skills:
- Strong customer service mindset; professional, courteous, and able to interact seamlessly with clinical professionals, facilities staff, and customers.
- Superior verbal and written communication skills, including the ability to explain technical issues in plain terms.
- Excellent organizational skills and attention to detail; able to prioritize, manage multiple jobs, and meet deadlines with high accuracy.
- Comfortable with technology; learns new systems, software, and diagnostic tools quickly and can troubleshoot PC hardware and software.
- Flexible and adaptable; comfortable with changing priorities, schedules, job sites, and equipment types.
- Strong mechanical and troubleshooting skills, including comfort with high voltage electrical systems (480V 3-phase, 700VDC).
- Self-motivated, accountable team player who anticipates work needs and follows through with minimal direction.
- Excellent attendance is required.
- Valid Driver’s License required.
Physical Requirements and Travel:
- Lift or carry parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.); carry or pull up to 40 lbs. of test equipment.
- Frequently bends, stoops, climbs, twists, turns, and works in unusual positions using full body mobility.
- Perform manual labor tasks such as equipment installation and cleanroom construction using various tooling.
- Up to 50% travel required, including some weekend travel. Evening, weekend, and overtime work may be required as job duties demand.
Experience:
- Minimum 2 years of experience in technical field service, such as medical imaging equipment repair, cleanroom or facilities engineering, or HVAC service.
- Customer-facing service experience strongly preferred.
- Experience troubleshooting and repairing medical imaging equipment (Cath Lab, CT, PET/CT, or similar) preferred.
- Experience with HVAC and HVAC control system repair/maintenance and work in ISO cleanroom environments.
- Candidates with strong experience in either imaging or cleanroom systems are encouraged to apply; cross-training will be provided.
Education:
- Associate degree in a technical/electronics field, equivalent military training, or H.S. diploma plus 5+ years of related work experience required.
- Bachelor’s degree in engineering technology (BSEE/BSET) preferred.
Remote Work: This role is field based, performed primarily at customer sites and our Indianapolis facility. If the need arises to work remotely, including nights and weekends, employees are expected to work in a secure location to protect company data and have stable high-speed internet.
Additional requirements:
This is a full-time position. Employees are expected to work a general schedule of 8 hours per day, 5 days per week. Employees may be required to work beyond the standard schedule to meet the deliverables and expectations of the role. Employees working from home, like those in an office, should use their time wisely and constructively to plan their day since there is limited daily oversight.
This document and the content herein do not constitute an agreement or contract of employment. Employment with Modular Devices Acquisitions, LLC d/b/a Modular Devices, is at-will to the extent allowed by Federal and/or State law. Modular Devices reserve the express right to eliminate this position from our organization or make changes at any time, with or without prior notices, as allowed by law.
