Garden Grove, CA | Onsite
Monday - Friday | 8:30 AM - 5:00 PM
Location:
10521 Garden Grove Blvd.
Garden Grove, CA 92843
Pay Range:
$18.00 - $23.00 per hour, based on experience
Join Advanced Infusion Care
Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and highly organized Clinical Support Coordinator to join our growing team in Garden Grove, California.
If you're looking for an opportunity to work in a fast-paced healthcare environment where you can make a direct impact on patient care, this role offers the chance to work closely with patients, nurses, pharmacy staff, and healthcare professionals to coordinate nursing services and support daily operations.
At AIC, our Clinical Support Coordinators play a critical role in ensuring patients receive timely, efficient care through effective scheduling, communication, and administrative support.
Why Join AIS Healthcare?
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth Opportunities
- Collaborative Team Environment
- Stable Healthcare Industry
- Monday-Friday Schedule
Position Summary
The Clinical Support Coordinator is responsible for creating patient schedules for nursing services and providing administrative support to ensure efficient day-to-day operations.
This role works closely with Intake, Pharmacy, Nursing, and Home Health partners to coordinate new referrals, ongoing patient visits, and clinician schedules. The Clinical Support Coordinator serves as a key point of contact for patients, clinicians, and internal teams to ensure services are delivered accurately and efficiently.
Key Responsibilities
- Coordinate scheduling for new patient referrals and ongoing nursing visits
- Work closely with Intake, Pharmacy, and Nursing teams to ensure timely and efficient scheduling
- Verify patients are ready to be scheduled for services
- Determine nursing availability and confirm visit dates with patients
- Keep patients informed regarding upcoming visits and order status updates
- Coordinate patient visits with home health agencies
- Create and maintain Clinician Visit Logs (CVLs)
- Monitor incoming emails and faxes throughout the day and route information appropriately
- Answer incoming phone calls and direct callers to the appropriate department or team member
- Take and distribute messages accurately and promptly
- Provide information regarding company services, contact information, and resources
- Assist staff with administrative support as requested
- Complete assigned paperwork and documentation accurately and within established timeframes
- Protect patient privacy and confidentiality in accordance with HIPAA requirements
- Share knowledge and collaborate with team members to support departmental goals
- Perform other duties as assigned
Minimum Qualifications
- High School Diploma or GED
- Minimum of 1 year of clinical support, administrative assistant, scheduling, customer service, or related experience
- Strong customer service and communication skills
- Exceptional organizational skills and attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Ability to meet deadlines while maintaining accuracy in a fast-paced environment
- Proficiency with Microsoft Outlook, Word, Excel, and email applications
- Experience using standard office equipment, including computers, scanners, telephones, fax machines, and headsets
- Ability to learn and navigate healthcare software systems quickly
Preferred Qualifications
- Experience managing schedules and appointments
- Healthcare, pharmacy, infusion, or clinical office experience
- Experience supporting nursing or healthcare operations
- Experience coordinating services between multiple departments
How to Apply
To be considered for this position, you must complete the
Culture Index Assessment.
Culture Index Assessment:
http://portal.cultureindex.com/public/survey/general/0BFB8F0000
Important: Applications will not be reviewed until the assessment has been completed.
If the assessment link does not open when clicked, please copy and paste the URL directly into your browser. If you continue to experience issues, try using a different browser.
About Advanced Infusion Care
Advanced Infusion Care (AIC), a division of AIS Healthcare, is a leading provider of specialty infusion services dedicated to delivering exceptional patient care in the home and alternate-site setting. Through our collaborative approach, we partner with physicians, nurses, patients, and caregivers to provide safe, effective, and personalized infusion therapy solutions.
Our team is committed to improving patient outcomes by combining clinical excellence, innovative pharmacy services, and compassionate care. Every member of our organization plays an important role in supporting our mission of enhancing the patient experience and delivering the highest quality care.
Join Our Team
At Advanced Infusion Care, we're looking for professionals who are positive, dependable, patient-focused, and committed to delivering exceptional service. If you're an organized and motivated professional who enjoys supporting patients and healthcare teams, we encourage you to apply.
AIS Healthcare | Advancing Quality. Improving Lives.
