Job Description
The Biomedical Operations Manager – Las Vegas leads daily biomedical service operations at IMS's Las Vegas facility. This hands-on leader is responsible for building a capable local team, establishing reliable workflows, and delivering strong service turnaround, quality, documentation, equipment readiness and customer support. Working closely with the Director of Biomedical Operations and IMS support teams, the manager will help launch and stabilize the site, use performance data to resolve problems, and develop the people and processes needed to support future growth.
Job Requirements
Required
- Associate's degree in electronics, biomedical equipment technology or a related field, or equivalent relevant biomedical service experience.
- 5+ years of biomedical or healthcare technology service experience, including 2+ years of direct people leadership or comparable site/team supervision.
- Experience directing daily workflow in a biomedical repair operation or comparable technical service environment; successful single-site leadership is sufficient.
- Working knowledge of infusion pump and other medical device maintenance and repair, manufacturer service requirements, and medical device quality procedures.
- Ability to plan staffing and workloads, manage approved site expenses, interpret operating metrics and improve turnaround and service quality.
- Comfort using computerized maintenance management systems (CMMS), service documentation and reporting tools to manage work-in-progress and identify data-quality gaps.
- Strong communication, coaching and customer-service skills; ability to work onsite in Las Vegas and travel occasionally.
Preferred
- CBET, CHTM or other relevant biomedical/electronics certification.
- Experience in home infusion, alternate-site care, equipment rental or high-volume infusion device service.
- Familiarity with iQuest, P21 or similar systems; experience supporting a facility launch or expansion.
- Lean, Six Sigma, 5S or other documented process-improvement training.
Physical Requirements and Work Environment
- Work is primarily onsite in the biomedical repair shop, with periodic office, warehouse and customer-site activity.
- Occasional travel, including overnight training or site visits, as business needs require.
- Ability to stand and walk for extended periods and safely handle equipment, with reasonable accommodations as applicable.
- Follow infection-control procedures, PPE requirements and applicable workplace safety practices.
Job Responsibilities
Site operations and performance
- Lead daily biomedical operations at the Las Vegas facility, including receiving, cleaning, preventive maintenance, repair, quality checks, shipping and rental-fleet readiness.
- Monitor site performance using iQuest and related reporting tools, including turnaround time, work-in-progress aging, documentation accuracy, technician productivity, first-pass quality and customer commitments.
- Implement IMS procedures, work instructions, documentation standards and escalation paths; identify and correct process gaps in partnership with Biomedical Operations and Quality.
- Plan local workload, staffing, parts, test equipment and repair capacity to meet customer needs, prevent backlogs and support an efficient facility startup.
- Manage site resources and performance against approved labor, overtime, parts and operating budgets; recommend staffing or equipment investments as demand grows.
Quality and compliance
- Ensure the Las Vegas team follows IMS's ISO 13485:2016 Quality Management System, current manufacturer service requirements and applicable safety and regulatory procedures.
- Partner with Quality and Regulatory Affairs on audit readiness, CAPA follow-up, recalls, nonconformances and customer complaints; ensure timely local action and escalation.
- Maintain accurate, audit-ready iQuest records, equipment traceability, service documentation and test equipment calibration; address gaps before they affect customers or compliance.
People leadership
- Recruit, onboard, coach and evaluate Las Vegas biomedical technicians and support staff; establish clear daily expectations, accountability and performance feedback in coordination with HR.
- Develop technician capabilities through skills assessments, manufacturer training, certifications, mentoring and cross-training, with documented development plans.
- Lead daily work assignments, hands-on troubleshooting and technical escalation; support preventive maintenance and repairs when operationally necessary and within current qualifications.
- Maintain a safe, organized and efficient work environment, reinforce infection-control and PPE practices, and address performance or conduct concerns promptly in partnership with HR.
Customers and growth
- Serve as the local biomedical operations contact for service issues and customer escalations; work with Customer Service, Sales and Field Service to resolve issues and communicate commitments.
- Support the Las Vegas facility launch, approved service-line expansion, equipment onboarding and site capacity planning; coordinate operational needs with facilities and IMS leadership.
- Report site performance, staffing and capacity risks, quality concerns and improvement priorities to the Director of Biomedical Operations; resolve routine local issues within delegated authority.
