Product Manager
Location: 8531 198th Ave, Bristol, WI 53104
Department: Product Management
Reports to: Director of Product Management
About JFCRx
JFCRx provides everything a pharmacy needs to grow, including industry-leading hardware and software, business process improvement consulting, comprehensive analytics, and exceptional customer service. Led by a team of experienced industry veterans, JFCRx helps pharmacies leverage analytics-driven automation to increase revenue, efficiency, and productivity across their operations.
Position Summary
The Product Manager (PM) executes day-to-day product activities across the product lifecycle. This role is hands-on and execution-focused, working closely with cross-functional teams and customers to help deliver high-quality hardware and software solutions to market.
The PM owns product strategy and the long-term roadmap, as well as plays a critical role in product testing, documentation, customer feedback analysis, issue tracking, and release coordination.
Primary Duties & Responsibilities
Product Execution & Delivery
- Support new and existing products throughout the product lifecycle, from development through release and post-launch support.
- Evaluate hardware and software changes to ensure functionality aligns with documented requirements.
- Execute and maintain test plans for new features and functionality; document results and communicate findings.
- Document, track, and follow up on product issues and enhancements through resolution.
- Prepare clear, accurate internal and customer-facing release notes and product documentation.
- Maintaining project timelines and provide regular status updates to leadership.
Customer & Market Support
- Engage with customers to understand workflows, challenges, and unmet needs; synthesize feedback for the product team.
- Support resolution of escalated customer issues by coordinating with internal teams and providing product context.
- Assist with setup and maintenance of showroom and demo automation solutions as needed.
Cross-Functional Collaboration
- Collaborate closely with sales, staging, implementation, support, engineering, and testing teams.
- Participate in product design and review meetings, providing input on functional requirements, risks, and dependencies.
- Help ensure alignment between product intent, implementation, and customer experience.
Experience & Education Requirements
- Associate’s degree in a related field or equivalent relevant experience.
- 3+ years of professional experience in a related role (e.g., product management, product support, implementation, QA, healthcare IT, pharmacy operations, or similar).
- Pharmacy or healthcare experience is strongly preferred.
Minimum Skills, Knowledge & Abilities
- Strong attention to detail and analytical problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to organize, prioritize, and manage multiple tasks simultaneously.
- Comfort working with both technical and non-technical stakeholders.
- Ability to document requirements, issues, and processes clearly.
- Familiarity with product, issue-tracking, or project management tools (e.g., Jira, Confluence, or similar) is a plus.
- Relevant certifications are a plus but not required.
Work Environment
- This role is office-based with a moderate noise level.
- Occasional after-hours availability may be required to support releases, demos, or critical customer needs.
- Occasional overtime may be required based on project demands.
Physical & Mental Requirements
- Primarily sedentary work requiring extended periods of computer use.
- Occasional standing, walking, and light physical activity.
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
- Ability to work effectively under deadlines and in high-impact situations.
- Ability to travel up to 10% as needed.
Why Join JFCRx
- Opportunity to grow within a product management career path.
- Hands-on exposure to healthcare technology and pharmacy automation.
- Direct collaboration with experienced support, engineering, and industry leaders.
- Meaningful impact on products used daily by pharmacies across the country.
