Implementation Specialist Level 1
Location: 8531 198th Ave, Bristol, WI 53104
Department: Implementation
Reports to: Matt Coughlin, Implementation Manager
About JFCRx
JFCRx provides everything a pharmacy needs to grow, including industry-leading hardware and software, business process improvement consulting, comprehensive analytics, and exceptional customer service. Led by a team of experienced industry veterans, JFCRx helps pharmacies leverage analytics-driven automation to increase revenue, efficiency, and productivity across their operations.
Position Summary
Assess client business systems and effectively integrate applicable hardware and software solutions, including system implementations, upgrades, and/or custom development projects. Work closely with other members of the Implementation and Service teams and serve as a liaison between the customer and JFCRx throughout the implementation life cycle.
Primary Duties & Responsibilities
- Work with stakeholders to gather, analyze and plan installation, training and support requirements.
- Maintain knowledge of all company products to conduce effective installations.
- Collaborate with multiple teams to identify, analyze and resolve complex technical and workflow related challenges.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
- Maintain comprehensive documentation for troubleshooting procedures and best practices.
- Manage group and individual training with customers, both remote and onsite, on hardware and software.
- Provide feedback on common technical issues to contribute to the improvement of products and services.
- Other duties as assigned.
Experience and Educational Requirements:
- Bachelor’s degree in a Health Related field or work experience in a pharmacy related field or equivalent combination of education and relevant work experience.
- Or experience implementing software and hardware solutions in a pharmacy setting is preferred.
Minimum Skills, Knowledge, and Ability Requirements:
- Excellent communication and customer service skills.
- Highly organized with ability to prioritize activities.
- Ability to work collaboratively with multiple teams on the same project.
- Strong analytical and problem solving skills.
- Strong computer skills, including PC set-up, and networking.
- Proficient with Microsoft Office.
- Ability to work in a fast-paced startup environment.
Work Environment:
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- The noise level in the work environment is generally moderate
- Work weekends or overtime as required.
- Be available to customers after normal business hours by email or phone.
Physical and Mental Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Physical activity requiring reaching, lifting, unpacking and pushing equipment.
• Ability to deal with stressful situations as they arise.
• Reaching, finger dexterity, grasping, feeling, and repetitive motions.
• Working in front of a computer screen at least 50% of the time
• Verbal Comprehension and Speaking.
• Spatial awareness.
• Travel (up to 80%) to customer locations.
• Visual requirements are for close vision, distance vision, peripheral vision and ability to adjust focus.
Why Join JFCRx
- Opportunity to grow within a product management career path.
- Hands-on exposure to healthcare technology and pharmacy automation.
- Direct collaboration with experienced support, engineering, and industry leaders.
- Meaningful impact on products used daily by pharmacies across the country.
