Reporting to the CEO of Optum Health, the Chief of Staff serves as the trusted voice and advisor to help the CEO determine, articulate, and execute the business vision, mission, planning, and strategies to achieve business goals and key strategic imperatives. The Chief of Staff proactively assumes responsibility for leading and executing on critical strategic initiatives and executive projects, responding to requests across the enterprise, and serving as a key contact and decision maker on behalf of the CEO as part of the Optum Health senior executive management team. This role works collaboratively across the executive leadership team, with leaders across the full UHG enterprise, and with other Chief of Staffs across the organization to align and synchronize overarching business initiatives and priorities. The ideal candidate thrives in a fast-paced, high-impact, dynamic environment and in proactively identifying, and then moving quickly to action, on numerous key opportunities and deliverables simultaneously.
Primary Responsibilities:
- Provides leadership and guidance to critical strategic initiatives across Optum Health, business units, and the enterprise.
- Provides guidance to CEO on ideation and key decisions.
- Coordinates with leaders across the organization to create better alignment with business partners, business segments, and functional areas.
- Supports development of the strategic plan, financial plans, and annual business plans in conjunction with Executives, Finance, and other functional teams, providing insight and recommendations and ensuring alignment.
- Anticipates, manages preparation for, and facilitates CEO management meetings.
- Anticipates and leads/coordinates the preparation for all meetings CEO attends.
- Proactively identifies areas requiring CEO attention in a structured, solution-orientated format.
- Manages the development of MBOs / KPIs, ensures alignment across the executive team to deliver against goals and tracks progress against key milestones.
- Leads strategic initiatives and critical projects and priorities on behalf of the CEO and executive team.
- Leads a team within the office of the Optum Health CEO focused on execution of strategic initiatives and corporate deliverables such as Board presentations.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- BA/BS degree.
- 10+ years of leadership experience with demonstrated experience directly and indirectly leading people.
- 8+ years professional experience in strategic planning, consulting, transformation, and/or operational leadership roles, preferably in care delivery.
- Experience successfully translating a vision into implementation and results as well as leading enterprise level strategies.
- Exceptional collaborator, communicator, and executive presence; solid ability to communicate effectively and efficiently (both verbal and written) at multiple levels of a large, complex organization.
- Deep understanding of strategy, operations, reporting and forecasting with a demonstrated ability to quickly aggregate and analyze information and draw conclusions.
- Ability to predict, quickly understand, and act on business needs.
- Highly influential, strategic thinker, willing to challenge siloed thinking and drive change at all levels of the organization.
- Highly motivated self-starter with a track record of driving programs and projects in a matrix environment with demonstrated history of successfully managing complex and scaled initiatives.
- Ability to handle highly confidential or sensitive information in a professional, discreet manner.
- Exceptionally organized with solid attention to detail.
- Customer service orientation with passion for transforming health and health care in the United States.
- Highly mission-driven, culture leader who leads by example and acts as mentor to emerging talent.
- Ability to be based in the El Segundo, CA office.
- Willingness to travel 25%.
Preferred Qualifications:
- MBA or equivalent master’s degree.
- Prior Chief of Staff experience in a highly complex, matrixed healthcare organization.
