Job Description
Position Summary
The HR Business Partner provides full-time, on-site HR support for the Dallas Distribution Hub (DDH). The role serves as a visible and responsive HR partner to frontline employees, contingent workers, supervisors, and site leadership in a fast-paced, high-volume distribution environment. The HR Business Partner supports employee relations, workforce planning, recruiting, onboarding, performance management, compensation, benefits, leave administration, compliance, reporting, and day-to-day HR operations. This position is expected to independently manage routine HR matters and provide reliable coverage for the site.
Essential Duties & Responsibilities
- Serve as a visible, approachable, and responsive on-site HR resource for DDH employees, contingent workers, supervisors, and site leadership across two shifts.
- Advise managers and employees on employee relations matters, including complaint intake, fact-finding, investigations, corrective action, attendance, conduct, performance, safety, and respectful workplace expectations.
- Independently manage routine employee relations matters, escalating higher-risk or complex issues appropriately.
- Coach supervisors and managers on consistent policy application, documentation, performance management, employee communication, and effective resolution of workplace concerns.
- Partner with site leadership on workforce planning, staffing priorities, organizational needs, retention, attendance trends, culture, employee engagement, and operational readiness.
- Drive recruiting and hiring activity in partnership with staffing agencies and hiring managers, including candidate selection, interview coordination, offers, pre-employment steps, and process tracking.
- Coordinate onboarding and orientation for employees and contingent workers, including documentation, system and badge access, training assignments, and first-day readiness.
- Support employee lifecycle transactions, including job changes, transfers, promotions, conversions, terminations, unemployment claims, employment verifications, and job description maintenance.
- Provide guidance and coordination related to benefits, leaves of absence, accommodations, workers compensation, return-to-work, payroll, timekeeping, PTO, scheduling, and shift differential questions.
- Maintain accurate HR records, employee relations files, investigation documentation, reports, trackers, dashboards, audit files, and compliance documentation.
- Facilitate or support supervisor training, policy communication, employee meetings, recognition activities, and site-wide HR initiatives.
- Build strong working relationships with employees and leaders through a consultative, collaborative, practical, and solutions-oriented approach.
- Work on special assignments as they arise.
Knowledge & Skills
- Demonstrated ability to operate as a hands-on HR Business Partner in a busy, in-person operational environment.
- Strong employee relations skills, including active listening, issue spotting, fact-finding, investigations, documentation, corrective action, and appropriate escalation.
- Ability to work independently, take initiative, use sound judgment, and follow through without frequent reminders or close supervision.
- Ability to build credibility with frontline employees, supervisors, and site leaders while maintaining appropriate boundaries and consistent application of policy.
- Ability to coach and appropriately challenge managers while maintaining a practical, business-partnering approach.
- Ability to manage urgent same-day issues, recurring operational work, and longer-term projects in a high-volume environment.
- Strong organizational, analytical, project management, documentation, and follow-up skills.
- Excellent verbal and written communication, presentation, and facilitation skills.
- Strong judgment and discretion when handling confidential, sensitive, or escalated employee matters.
- Proficiency with Microsoft Outlook, Word, Excel, and Teams; strong Excel skills preferred.
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- Bachelor's degree from an accredited college or university in Human Resources, Business, or a related field is required
- Minimum 5 years of progressive Human Resources experience required
- Experience independently supporting employee relations, investigations, corrective action, performance management, recruiting, onboarding, compliance, and HR operations required
- Experience supporting hourly, frontline, warehouse, distribution, logistics, manufacturing, or similar operational employee populations strongly preferred
- Experience partnering directly with operational leaders and supporting a site-based workforce preferred
- Experience with contingent labor or staffing agency partnerships preferred
Work Environment
- This is a full-time, on-site position based at the Dallas Distribution Hub in Lancaster, Texas and is not eligible for remote work.
- This is largely a sedentary role.
- This job operates in a professional office environment and routinely uses standard office equipment.
- Typically requires travel less than 5% of the time.
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever. Our Focus Allows Us To Bring You
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
ICU Medical EEO Statement
ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
ICU Medical EEO Policy Statement
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ICU Medical CCPA Notice to Job Applicants
