Summary:
Coordinates customer scheduling through outbound calls, partners with other departments to triage calls and schedule changes, and provides frontline telephone technical support through the Corporate Technical Service Call Center. Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems. Performs basic programming and chemical calibrations on automated controllers. Develops basic knowledge of pool pumps, filters, and circulation systems. Develops basic technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations and provide part numbers. Communicates with Technical Service staff on part number or equipment part number and specification changes. Develops basic knowledge of Ecolab proprietary and commercially available software systems. Performs other duties as assigned by lead, supervisor, or manager. Has two-year degree, typically in a related field. Has one or more years of work experience in a mechanical/electrical trade or technical service call center.
