Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.
Job Summary: The Systems Administrator works directly with external customers to resolve technical issues within live production environments. This role provides remote support for customer systems, including hardware, software, operating systems, databases, and related infrastructure. Responsibilities include troubleshooting system issues, analyzing technical problems, performing routine maintenance, and supporting system performance and availability. The Systems Administrator will also work with internal teams when needed to resolve issues, identify improvements, and ensure concerns are addressed while delivering an excellent customer experience.
Reporting Relationship: Manager, Systems Administration
Shift: Monday through Friday 9:00 am to 6:00 pm CST. This position requires participation in an on-call rotation outside of regular business hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Maintain, analyze, troubleshoot, and repair ScriptPro customer infrastructure, including servers, hardware, peripherals, applications, operating systems, and system configurations
- Support and maintain complex production systems, procedures, and database performance while conducting technical analysis and system tuning as needed
- Perform remote software configurations, upgrades, maintenance, and triage activities while troubleshooting complex issues across physical and virtual server environments
- Manage overall server and system health through proactive monitoring, preventative maintenance recommendations, system tuning, and hardware replacement recommendations
- Execute and support backup, restore, failover, and disaster recovery procedures, including simulations and testing necessary to support customer business continuity
- Provide Windows Server and Windows Update Services support and assist with the deployment of approved software and custom packages
- Collaborate with Systems Administration leadership, Field Operations, Engineering, Customer Support, and other internal teams to drive continuous improvement in product quality, system reliability, customer satisfaction, and service metrics
- Accurately document troubleshooting, technical findings, customer communications, resolutions, and other job functions within Siebel or other designated service-management systems
- Conduct or participate in customer meetings as needed to review service performance, technical concerns, customer satisfaction, and issue resolution
- Participate in the on‑call support rotation
- Perform other duties as assigned
Required Qualifications:
- Associate's or Bachelor's degree in engineering, information technology, computer science, or a related technical field preferred
- 2+ years of related experience in technical support, systems administration, or a similar IT environment
- Experience using SQL query tools to troubleshoot database issues and working knowledge of Microsoft SQL Server administration
- Strong working knowledge of current Windows desktop and Windows Server operating systems, including client-server troubleshooting
- Working knowledge of relational databases, Windows services, system configuration, and general systems administration concepts
- Experience using modern remote-support and remote-desktop technologies
- Familiarity with ticketing or service-management applications and working within SLA-driven support environments
- Ability to support proprietary software applications and troubleshoot interactions between applications, operating systems, hardware, and databases
- General knowledge of IT industry best practices, system administration, cybersecurity, and related technologies
- Demonstrated ability to work independently in a remote environment, manage priorities, and maintain strong attention to detail with limited direct supervision
- Strong technical aptitude, analytical thinking, troubleshooting, and problem-solving skills
- Excellent customer service skills with clear and effective written and verbal communication
- Ability to manage multiple issues with varying priorities while consistently meeting individual and team goals
Preferred Qualifications:
- CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications
- Experience supporting physical and virtual Windows Server environments
- Experience with backup, restoration, disaster recovery, and business continuity processes
- Experience supporting Microsoft SQL Server environments
- Knowledge of the healthcare industry and/or medical insurance billing
- Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
- Multilingual skills in Spanish, Arabic, or French
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services
Employment Conditions:
It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions:
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
