Position: Account Manager
Department: Data Services
Reports To: Client Services Manager
FLSA : Exempt
Primary Function
To coordinate the day-to-day business & operational aspects of assigned data services program(s) in a detailed and organized way, providing visibility to all program stakeholders (internal & external). This role requires working with manufacturers, pharmacies, data aggregators, pharmacy operating systems, and other internal departments to meet the program timelines & KPI, while maintaining customer satisfaction.
Job Scope And Major Responsibilities
- Proficiency in the understanding the programs requirements, including timelines, business objectives, and deliverables.
- Initiative in conducting, leading, and supporting meetings with internal & external teams to meet the program requirements, including C-suite executives.
- Taking and maintaining detailed documentation of meeting notes and tracking action items, follow-ups, timelines, and open issues.
- Appropriate and timely escalation to supervisors and leadership based on issue severity or criticality of deliverable.
- Preparing materials for business reviews and sales presentations.
- Responding to RFPs and RFIs.
- Coordinate with appropriate groups for contract execution.
- Train & onboard pharmacies on program, including technology solutions available to meet program requirements.
- Track approved data component changes within manufacturer and pharmacy partner agreements.
- Assist with pharmacy partner’s IT security reviews and coordinate responses in collaboration with Asembia technology & security and compliance resources.
- Assist with the creation of business reviews, reporting and agendas.
- Creating and maintaining business rules and artifacts for assigned programs.
- Reviewing data report to check for noticeable gaps, errors, or omissions.
- Reviewing trending data for quality and compliance
- Reviewing client dashboards to ensure KPI’s are being met
- Profile pharmacies for inclusion in select programs
- Work with internal and external stakeholders to coordinate deliverables for manufacturer partner
- Create and update program trackers
- Additional assigned tasks as needed.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Minimum Qualifications
- Bachelor’s Degree required
- must be a pharmacist or pharmacy technician in good standing
- 3+ years' relatable experience in the pharmaceutical/pharmacy experience required
- 3+ years' experience in client facing role required
- C-suite level client facing experience preferred
- Experience responding to RFPs & RFIs (Request for Proposal & Request for Information) preferred
- Candidate must have excellent organizational and problem-solving skills
- Must have stellar verbal and written communication skills
- Must be proficient in Excel
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .
