JOB PURPOSE: The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.
Job Requirements:
- 85% travel across US,(occasional International) to install, test, service, and market our products.
- Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
- Support our sales team on technical inquiries, and able to offer the most suitable products.
- Provide product and service training so customers are confident with our products.
- Inspect and test the products in warehouse prior to shipment, for smooth installation.
- Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
- Maintain a complete service log to keep track on service issues.
- Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
- Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
- Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
- Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.
Requirements:
- Bachelor’s degree in biomedical, electrical or mechanical engineering.
- Knowledge of life science applications and laboratory equipment.
- Possess valid US passport, driver’s license, and credit card for traveling.
- Being able to lift 50+ pounds.
- Able to work in a team-based environment and help other team members in need.
- Able to pass the substance and background check.
Benefits:
- Medical, dental and vision insurance.
- Employer paid short term disability.
- Employer paid life insurance.
- Paid time off
- 401k match
