Title: QA Technician I
Location: Temecula, California
Duration: 12 Month
Shift: 8AM - 5PM
100% On-Site
Summary
- Provides support in attempting to retrieve and inventory/testing of Returned Goods associated with product
- complaints. May also be supporting the PPG Assistant role in entering complaints into the ECHO complaint system
Responsibilities
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
- Assists laboratory personnel in providing analysis support by attempting to retrieve and inventory Returned Goods associated with product complaints.
- Communicates with customers and affiliates in a professional manner via E-Mail, phone and fax to ensure timely retrieval attempts and shall elevate to management as needed. Communication to customers and affiliates must be clearly written and professional.
- Candidate must be organized, focused, detailed oriented and be able to work independently at times.
- Assists with maintaining inventory of proxy devices, sterile device returns.
- Learns process to ensure timely device retrieval and/or inventory processes to maintain compliance.
- Learns process to ensure timely device analysis of complaint devices.
- Helps to develop and implement process improvements by assisting management in researching and implementing changes in processes to reduce cycle time per established procedures.
- Manages and sorts excel sheets to effectively execute complaint device retrieval attempts based on procedural requirements.
Planning/Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule.;
Decision Making/Impact: Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Maintains confidentiality in handling sensitive information or documents.
Qualifications
- Education/Experience: H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination. Two-year degree or some college credits preferred
- Candidate shall be familiar with using Microsoft office products (Outlook, Excel).
- Applies broad knowledge of general technical concepts and practices and a general understanding of product or systems fundamentals.
- Utilizes increased knowledge of numerical and statistical data and computer software programs to resolve non-routine/moderately complex problems.
- Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.;
- Performs non-routine to moderately complex technical assignments using standard methods and sequences.
Consultants Eligible Benefits Upon Waiting Period
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High-Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
