At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.
We are currently seeking a Clinical Compliance Educator, Pharmacy to serve as a clinical and accreditation subject matter expert supporting ACHC staff, customers, potential customers, Surveyors, and internal teams. This position plays a key role in developing and delivering education, training surveyors, supporting accreditation operations, and contributing to industry-leading compliance initiatives. This person will also support and provide education to students using the ACHCU Sterile Cleanroom Compounding Simulation Lab.
The ideal candidate combines clinical expertise, public speaking, education strategy, and collaborative problem-solving to help healthcare organizations achieve and maintain excellence in pharmacy practice and accreditation readiness. The ability to build and maintain favorable and trusting relationships with all ACHC internal/external stakeholders is also a must, in order to deliver high-quality educational experiences with strong participant feedback.
RESPONSIBILITIES INCLUDE:
Surveyor Development and Support
- Train, mentor, and support new and existing exempt and non-exempt surveyors. Prepare a 90-day onboarding training calendar and coordinate the scheduling of precept surveys. Coordinate surveyor orientation and ongoing competency education.
- Manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities needed for customers, surveyors, ACHC staff, industry leaders, providers, consultants, and potential customers.
- Monitor surveyor feedback forms and issues identified by reviewers or regulatory to determine what training is needed
- Support Pharmacy and PCAB resources within customer and surveyor software platforms. Participate in operational initiatives to improve technology.
- Evaluate and enhance preceptor tools and surveyor development resources.
- Serve as a subject matter resource for surveyors, Account Advisors, customers, and ACHC staff regarding standards interpretation, survey processes, and compliance questions.
- Occasionally assist with surveys as requested as an independent surveyor or to help train another surveyor.
- Plan and help lead educational sessions for periodic in-person surveyor training.
Accreditation & Clinical Compliance
- Interpret ACHC Pharmacy, PCAB, and DMEPOS accreditation standards for customers and staff.
- Participate in periodic standards review, revision, and fulfillment processes.
- Create standards update guides and educational communications related to revised standards.
- Assist with standards disputes, complaint investigations, and compliance reviews. Triage, investigate, and support resolution of pharmacy and PCAB complaints in collaboration with Quality and Compliance teams.
- Support quality improvement initiatives and operational process enhancements.
- Assist with quality improvement initiatives, compliance projects, and operational process enhancements.
- Review, edit and create controlled documents and work instructions.
- Aid in the development of new services.
Collaboration & Industry Engagement
- Collaborate cross-functionally with Quality, Marketing, Education, Operations, and Accreditation teams.
- Review and contribute to policies, FAQs, marketing materials, and customer-facing resources.
- Participate in conferences, trade shows, and industry events representing ACHC programs and services.
- Contribute to the development of new accreditation services, tools, and educational offerings.
- Conduct presentations regarding accreditation standards, survey readiness, compliance trends, and industry best practices.
- Frequently respond to process, standards, and operational questions from pharmacy team members and stakeholders.
- Support additional departmental and strategic initiatives as assigned.
- Work on projects that include both DMEPOS and Pharmacy.
- Contribute to educational publications.
JOB REQUIREMENTS:
Required Qualifications:
- Registered Pharmacist (RPh)
- Minimum of 5 years of sterile compounding experience.
- Experience interpreting accreditation standards, USP, CMS, FDA, state and federal regulatory requirements, and licensure rules.
- Strong presentation, facilitation, and public speaking skills.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail and process improvement.
- Proficiency with Microsoft Office and database/software systems.
- Experience developing educational content or training programs.
- Frequent travel required for conferences, training, and survey activity; business, trade show, and survey travel may necessitate travel on evenings and weekends.
Preferred Experience
- Pharmacy accreditation, compounding, specialty pharmacy, infusion, or Durable Medical Equipment, Prosthetic, Orthotic, and Supplies (DMEPOS) experience.
- Experience working within quality management systems (QMS).
- Experience working in a non-sterile pharmacy 503a pharmacy.
- Previous Surveyor experience.
This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + quarterly bonus.
At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
