Title: Technician I, Remote Care
Location: Pleasanton, CA
Duration: 12 Months
100% Onsite
Overview
Qualified candidate(s) will join the Care Technician in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged, and data must be precisely entered using prescribed tools and processes.
This role involves both incoming and outgoing calls, and proper handling of patient information is critical. Training and phone mentoring will be provided.
Key Responsibilities
- Handle incoming and outgoing patient calls
- Submit orders for replacement equipment
- Accurately log calls and enter data into systems
- Follow prescribed tools, processes, and compliance guidelines
- Provide technical troubleshooting support
- Maintain accuracy and confidentiality of patient information
- Balance phone interactions with real-time documentation and system navigation
Required Skills & Qualifications
- Strong attention to detail
- Excellent customer service skills
- Ability to exercise patience while working with patients/customers
- Strong multi-tasking ability
- Ability to perform in a fast-paced, high-volume environment
- Computer skills are a must
- Strong listening and troubleshooting skills
- Technical aptitude highly desirable
Top 5 Skills
- Team collaboration – working cross-functionally with clinical, IT, and field teams
- Accountability & follow through on daily tasks
- Multitasking under high pressure – balancing phone conversations, documentation, and system navigation simultaneously
- Active listening, clear and empathetic communication
- Resilience & composure – staying calm during high call volumes and complex issues
Preferred Qualifications
- Bilingual (Spanish) – preferred but not required
- Medical background – preferred, but not mandatory
- Bachelor’s degree – preferred
- 1–2 years of experience
- OR Associate’s degree with 3–5 years of experience
- OR operational support background (sales/technical support) in lieu of medical experience
Additional Information
- Supporting the CardioMEMS group
- Technical support role within a patient call center environment
- Full training will be provided
- Candidates who are flexible, detail-oriented, good at multitasking, and thrive in fast-paced environments are highly desirable
Consultants Eligible Benefits Upon Waiting Period
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
