About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak And Its People
The Loan Operations Manager is responsible for leading a team within the Operations department. In this role, you will play a critical part in maintaining the accuracy and integrity of core loan data and operational processes, ensuring high standards are consistently met. Your strong and effective leadership, combined with in-depth knowledge of Live Oak Bank’s loan products and procedures, will drive operational excellence, promote compliance and support scalable growth. This position requires exceptional attention to detail, a proactive problem-solving mindset and the ability to maintain efficiency in a fast-paced environment.
What You’ll Do At Live Oak
- Mentor and coach team members to foster professional development and build a high-performing team
- Provide supervision of departmental SOX control activities and internal processes to ensure regulatory compliance and maintain data accuracy
- Ensure timely, accurate and complete loan onboarding to the Fiserv core system for all bank wide loan products
- Resolve complex inquiries from loan personnel, legal counsel and customers concerning payments, disbursements, payoffs, modifications, loan documents and reconciliations
- Oversee internal and external audits related to Loan Operations by ensuring timely responses, accurate documentation and remediation on findings
- Manage access control and system ownership for departmental applications, ensuring proper user permissions, adherence to security policies and alignment with organizational standards
- Manage the assignment and execution of loan modifications, ensuring all updates are accurately processed and required reviews are properly tracked and documented
- Provide approval in outgoing wire and ACH disbursements and related transactions
- Oversee the completion and accuracy of general ledger account reconciliations related to loan operations
- Supervise the accuracy of deferred fees and costs in the core system and manage the daily reconciliation and review of related transactions
- Work closely with Finance and Credit teams to validate loan data, address reporting variances and implement updated processes to comply with changing regulatory standards
- Handle escalated issues from internal and external stakeholders, offering guidance and support to Loan Operations Specialists
- Maintain and demonstrate proficiency in loan origination platforms, multiple core systems, accounting ledgers and money movement applications
- Foster effective cross departmental communication to streamline internal workflows and support seamless service delivery
- Make sound decisions to protect the interest of Live Oak Bank while ensuring an excellent customer and employee experience
- Provide continuous training and mentorship to team members through regular guidance, performance feedback and development opportunities to foster professional growth and enhance team effectiveness
- Exercise sound, independent judgment in decision-making and problem-solving, demonstrating the ability to work autonomously and take ownership in outcomes
- Apply deep expertise in bank processes, loan products and systems to support operational success and process improvements
- Manage and support technology initiatives and system enhancements related to loan operations and process efficiency
- Plan and execute comprehensive reviews of departmental processes, procedures and data accuracy to identify risks
- Develop and maintain scalable, efficient operational processes that support business growth, compliance and new initiatives
- Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Required Experience
- Bachelor's Degree or equivalent experience
- 5+ years of experience in Loan Operations or a related field
- Experience in SBA and Commercial Lending loan products, money movement and accounting processes
- Strong knowledge and experience in Fiserv core system, Workday reporting and loan origination platforms
- Demonstrated ability to communicate and collaborate effectively across bank wide departments and management teams
- In-depth knowledge of banking policies and procedures
- Ability to juggle multiple responsibilities in a fast-paced setting while meeting strict month and quarter end deadlines
Preferred Experience
- Proficiency in Excel functions and report development
- Excellent attention to detail and organizational skills
- Proven track record of effectively handling urgent tasks while balancing multiple priorities
- Strong organizational, time management, interpersonal, decision-making and communication skills
Our Values
- Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
- Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
- Respect: Treat everyone with courtesy, politeness, and kindness.
- Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
- Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit:
http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.
EEO is the Law
The base pay range for this position is $82,240.00 - $133,640.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
