Title: Technical Support Engineer
Essential Functions
In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to:
- SureMed training and implementation.
- SureMed software support
- All level 1 support functions, including initial problem diagnosis and replication
- After hours support coverage as per work conditions
- Order processing
- General customer service (account queries, order issues etc)
- General marketing activities (sending out pack samples, marketing kits)
- Attendance at trade shows
- Coverage during annual leave and holidays
Required Knowledge And Skills
The successful candidate will have the following skills:
- Ability to use remote desk top tools
- Ability to install and configure Windows printer drivers
- Browser configuration
- Basic Windows navigation and trouble shooting
Preferred Knowledge And Skills
- Customer service skills
- Knowledge of pharmacy DAA packing systems and workflows
Work Conditions
- Occasional after hours support
- Travel required for trade shows
- Remote and in office
- Base Compensation: A$60K to A$85K (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.)
