About Us
Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.
About The Role
We are seeking an
Operations Coordinator to support manufacturer returns, debit memo recovery, and operational tracking processes within our Procurement organization. This role plays a critical part in helping the company recover funds owed by manufacturers, maintain accurate documentation, and ensure adherence to manufacturer return goods policies.
The Operations Coordinator partners closely with Procurement, Accounting, Distribution Centers, manufacturers, and other internal stakeholders to investigate issues, resolve outstanding balances, maintain policy documentation, and improve visibility into recovery efforts. Through effective relationship management and communication, this role helps foster productive manufacturer partnerships while driving accountability and timely resolution of open items.
Success in this role requires strong organization, attention to detail, persistence, and the ability to manage multiple priorities simultaneously. The ideal candidate enjoys problem-solving, following issues from identification through resolution, and bringing structure to complex operational processes.
What You'll Do
- Monitor and manage manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution.
- Research, validate, and compile supporting documentation needed to recover funds and dispute denied claims when appropriate.
- Track issues from identification through resolution, maintaining detailed records of manufacturer interactions, documentation requests, and collection activities.
- Partner with Procurement, Accounting, Distribution Center, and manufacturers to investigate discrepancies, determine root causes, and resolve issues.
- Communicate with manufacturers and internal departments to obtain required documentation, address open items, and facilitate timely payment of outstanding balances.
- Develop, maintain, and continuously improve tracking tools, reporting, processes, and documentation, including manufacturer return goods policies.
- Identify trends, recurring issues, and process gaps while supporting process improvements, SOP development, and operational best practices.
What Success Looks Like
- Manufacturer debit memos, deductions, and outstanding balances are tracked accurately and resolved in a timely manner, minimizing aging and reducing revenue leakage.
- Manufacturer return goods policies are organized, maintained, and readily accessible, helping ensure compliance and maximizing recovery opportunities.
- Cross-functional partners receive timely communication, clear updates, and effective support in resolving operational issues.
- Collection activities, manufacturer interactions, and recovery efforts are documented thoroughly, providing visibility into progress and risk areas.
- Process improvements are identified and implemented thoughtfully, increasing efficiency, accountability, and transparency across recovery workflows.
What You’ll Need To Succeed
- 3+ years of experience in operations, project coordination, procurement, or a related field.
- Pharmaceutical industry experience, including familiarity with manufacturer returns, chargebacks, deductions, or EDI processes, preferred.
- Bachelor's degree or equivalent combination of education and experience preferred.
- Strong analytical and problem-solving skills with the ability to investigate issues and reconcile discrepancies across multiple sources.
- Ability to interpret policies, agreements, and operational requirements and translate them into actionable next steps.
- Proficiency with Microsoft 365 applications, particularly Excel, Teams, and Outlook.
- Experience with Monday.com, Airtable, Asana, or similar work management tools is a plus.
- Willingness to travel periodically to support team collaboration, training, and operational initiatives.
Comprehensive Benefits
Medical, Dental, and Vision Insurance, HRA, HSA, and FSA reimbursement accounts, Basic & Voluntary Life Insurance, Short & Long-term Disability Insurance, Paid Time Off, Paid Holidays, Fitness Program Reimbursement, Employee Assistance Program, and 401K Savings Plan with a company match
Why Join Us
At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future, and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.
