Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Sr. Associate, Inside Sales Commercial Strategy & Enablement plays a hands-on role in supporting the day-to-day readiness and ongoing development of the Inside Sales organization. This individual is responsible for ensuring new hires are fully equipped to operate in their tools and technology environment from day one, and that reps and managers have access to timely, relevant coaching resources and upskilling programs throughout their tenure.
This is an execution-focused role that operates at the intersection of onboarding, tools enablement, and in-role coaching. The ideal candidate is organized, curious, and energized by helping salespeople build confidence and capability — not just in what to sell, but in how to work effectively using the systems and platforms that power the Inside Sales motion. This role is based in a hybrid work environment and reports to the Senior Manager, Commercial Enablement.
Essential Responsibilities:
60% – Tools & Processes Enablement
Own New Hire Technology and Process Readiness
Serve as the primary live and asynchronous trainer for new hire tools onboarding across core platforms including Outreach, Chorus, Highspot, Salesforce, various AI tools, and LMS.
Design and maintain structured technology onboarding checklists, job aids, and quick-start guides for each platform in the Inside Sales tech stack.
Partner with CSO and IT to ensure new hires have access, provisioning, and foundational training on all required systems before or during their first week.
Track tools adoption and proficiency during onboarding; flag gaps and escalate blockers
Ensure all new inside sellers have the skillset, context, and understanding to use our tech stack
Maintain & Evolve Platform Training Content
Create and update role-specific training content for each tool in the stack, including how-to guides, recorded walkthroughs, and workflow-specific tips.
Ensure training content in Highspot and the LMS is current, accurate, and organized for easy self-serve access.
Build and maintain a library of Chorus call examples, Outreach content, and Digital Sales Room best practices to support ongoing rep development.
Support Tools Adoption & Reinforcement – particularly as it relates to AI in Inside Sales
Facilitate tools-focused training sessions, office hours, and refresher workshops for both new hires and tenured reps.
Identify usage gaps through reporting and rep feedback; develop targeted interventions to improve adoption and workflow efficiency.
Partner with frontline managers to surface tools utilization data and recommend coaching focus areas.
30% – In-Role Coaching & Upskilling
Support Structured Coaching Programs
Assist in the design and coordination of structured coaching programs, including call review cadences using Chorus, skills assessments, and manager-led coaching guides.
Curate and tag call libraries to support skill-based coaching themes (e.g., discovery, objection handling, qualification).
Help track coaching completion and effectiveness metrics and surface insights
Deliver Targeted Upskilling Initiatives
Create and execute on in-role skill-building workshops focused on areas such as prospecting workflows, outbound sequencing, objection handling, and pipeline hygiene.
Develop a soft skill coaching program to help inside sales team members grow in key sales skills
Build job aids, playbooks, and reference materials that reinforce skills developed in training and can be accessed in the flow of work.
Coordinate and facilitate role-plays, practice scenarios, and skills assessments as part of structured development programming.
Partner with a products and services focused team member to upskill reps on our offering
Assist with Rep Progression Readiness
Support the implementation of readiness criteria and certification checklists that validate skill acquisition for tenured reps pursuing progression.
Help track individual and cohort progress against enablement milestones and surface readiness insights to managers.
10% – Operational Support & Cross-Functional Coordination
Manage LMS course assignments, completion tracking, and reporting for Inside Sales programs.
Coordinate logistics for training sessions including scheduling, materials prep, attendee communications, and post-session follow-up.
Support program reporting by pulling data from enablement platforms and assembling updates for the Sr. Manager.
Partner with Marketing, Sales Operations, and HR to ensure alignment on content, messaging, and program timelines.
Expected Compensation
$75,000 - $127,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
