IT Help Desk Support Technician
Sharon Hill, PA | Hybrid | Full-Time | IT
Who We Are
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.
What We Are Looking For
At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:
- Mission Always: Every choice is a chance to serve our customers and improve healthcare
- Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
- Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
- Stronger Together: Own your role, collaborate deeply, and elevate the team
We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.
About The Role
NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users — ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency. This position requires hybrid on-site presence in Sharon Hill, PA, an on-call rotation, and up to 25% travel to support pharmacy locations.
What You'll Do
End-User Support & Device Management
- Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.
- Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.
- Perform hands-on desktop support including installation and upgrades of hardware/software, system configuration, backups, and application setup.
- Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.
- Provide technical support to executive management.
Systems & Operations
- Manage user onboarding and offboarding processes.
- Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
- Maintain accurate inventory of computers, peripherals, phones, and network equipment.
- Support and maintain physical network infrastructure including routers, wireless access points (WAPs), and switches.
- Coordinate with third-party software and hardware vendors for support and issue resolution.
- Assist in developing and maintaining standard hardware and software configurations.
- Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
- Create, manage, and modify user credentials across multiple platforms.
- Document policies, procedures, and instructional materials as needed.
- Travel to client and pharmacy locations as needed to support deployed technology.
What You Bring
Core Capabilities
- Experience with help desk and/or IT support in a professional environment.
- Experience in cloud infrastructure (Azure preferred).
- Experience supporting Office 365 and Azure Active Directory (user, device, and license management).
- Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in on-site and remote environments.
- Experience using and managing help desk/ticketing systems.
- Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
- Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
- Experience with Mobile Device Management (MDM).
- Hands-on experience with cabling, patching, racking, and network equipment setup.
- Valid driver's license and ability to travel up to 25% to pharmacy and client locations.
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- CompTIA A+
- CompTIA Network+
- CCNA
Who Thrives In This Role
- You thrive in a fast-paced environment and take ownership of technical challenges from start to resolution.
- You are resourceful, calm under pressure, and comfortable supporting users at all levels — including executives.
- You proactively identify gaps in technology and documentation and take steps to fix them.
- You are comfortable with travel and the variety that comes with supporting multiple pharmacy locations.
Benefits
- Hybrid work environment
- Competitive compensation
- Generous PTO
- Medical, dental, vision
- 401(k) with match
- Life and disability coverage
- Employee Assistance Program
- Mission-driven team
Compensation
The expected base compensation for this role is $31.25 - $36.05 per hour.
NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.
NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at recruiting@nuvemrx.com.
