Position Description
Title: Receptionist
Grade: 02
Division: Retail Banking
Job Code: XFN412
Reports To: Assistant Branch Manager
FLSA Status: Non-Exempt
Objective Of Position
The Receptionist is responsible for providing day-to-day administrative support by answering and directing incoming calls. This role is also responsible for greeting visitors and directing clients and visitors to appropriate individuals in a friendly, professional and efficient manner.
Duties And Responsibilities
- Monitors and screens incoming phone calls and direct calls to the appropriate individual / department.
- Greets visitors and directs individuals to the correct destination.
- Maintains and monitors the visitor log.
- Provides general clerical and administrative support to management and other headquarters staff.
- Schedules appointments, organizes meetings and maintains conference room schedule.
- Performs various clerical duties and responsibilities to support the Bank’s operations.
- Prepares letters, document mailings, sorts incoming mail, and packages while notifies appropriate department.
- Acts as a communication liaison between the bank’s offices and other divisions of the building, including housekeeping, coordination of maintenance and repair of office equipment, etc.
- Ensures the common areas in office premises are equipped with required office supplies as appropriate.
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Ensures cleanliness and orderliness in the reception area.
- Reports any security-related matters to Security as needed.
- All other duties as assigned.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
- High school diploma or equivalent required.
- 1+ years of receptionist experience.
- Exceptional verbal, written and interpersonal communication skills and the ability to communicate effectively with individuals across all levels of an organization.
- Excellent customer service skills.
- Positive self-starter with proactive approach, excellent time management and prioritization skills.
- Strong calendar management skills, including coordination of complex executive meetings.
- Proven ability to handle confidential information with discretion, and e xecute with a high level of confidentiality, and integrity.
- Exceptional organizational, and problem-solving skills with high attention to detail capabilities.
- Expert level written and verbal communication skills with the ability to c ommunicate clearly, succinctly, and effectively.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Demonstrated proactive approaches to problem-solving with strong decision-making capability.
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Adaptable to various competing demands and demonstrate the highest level of customer/client service and response.
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
- Proficiency in MS Office Suite.
Physical Demands/Work Environment
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is $XX,XXX to $XX,XXX. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.
