Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success. Summary: In this role, you will support clients in realizing measurable, sustainable improvements in their healthcare performance initiatives through effective utilization and adoption of Vizient’s Clinical Data Base (CDB) and related solutions. You will provide product expertise, deliver training and education, resolve inquiries, and collaborate with cross-functional teams to enhance client engagement and maximize value derived from analytics tools. Responsibilities:
- Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
- Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
- Address functionality and content questions related to the CDB.
- Develop and maintain training materials such as user guides, one-pagers, and FAQs.
- Deliver virtual training sessions, including one-on-one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
- Ensure a positive client experience through effective access management and product support.
- Monitor industry trends and integrate relevant insights into client interactions and product guidance.
- Partner with cross-functional teams to enhance product adoption and overall client value realization. Qualifications:
- Relevant degree preferred.
- 2 or more years of relevant experience required.
- Experience in a clinical, supply chain, or healthcare operations setting required.
- Solid customer service mindset and a commitment to delivering a positive client experience is required.
- Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value.
- Experience supporting or implementing healthcare software solutions preferred.
- Prior experience with Vizient CDB highly preferred.
- Understanding of or hands-on skills with data analysis preferred.
- Knowledge of relational databases, business intelligence tools, or analytics platforms preferred.
- Experience with data quality and performance improvement initiatives preferred.
- Strong written and verbal communication skills with experience presenting to diverse audiences.
- Willingness to travel. Career Framework: Professional - Staff Associate (P2) Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers
