AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The
Computer Deployment Intern is responsible for deploying, configuring, maintaining, and supporting end‑user computing equipment across the organization. This role supports in‑office and remote employees, as well as affiliated companies, by ensuring systems are properly prepared, securely managed, and accurately tracked throughout their lifecycle.
Responsibilities
- Deploy, configure, maintain, and perform minor repairs on computer hardware and software
- Unbox, image, configure, and prepare computers; set up user profiles and ensure timely delivery
- Provide desktop and remote end user support as needed
- Manage the full lifecycle of support tickets, including accurate documentation and resolution tracking
- Diagnose and resolve issues using technical knowledge, historical records, and available tools
- Collaborate closely with IT team members, internal stakeholders, and external partners
- Maintain system standards, documentation, policies, and procedures
- Follow organizational security practices to protect company systems and data
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Studies in Computer Science, Information Technology/Systems preferred
- Microsoft Certified Professional (MCP) or Technology Associate (MTA) preferred
Experience
- 1+ years of experience in an IT service role is preferred
Skills & Abilities
- Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
- Proficiency with Windows 11, MacOS, and Office365
- Proficiency with hardware installation (LCD replacements and RAM installation)
- Experience with ticketing JIRA (or equivalent ticketing system like Zendesk) and/or Confluence.
- Experience with patch management systems like SCCM, Automox, and/or Intune
- Ability to communicate clearly via email, telephone, or instant message
- Ability to create/update supporting documentation.
- Ability to work independently in a self-directed manner and collaboratively as a team member.
- Demonstrated ability to work with non-technical personnel.
- Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.
Physical/Mental Demands
- Be able to remain in a seated position for more than 50 percent of the workday
- Ability to operate a computer keyboard and other office equipment
- Ability to lift 50lbs as required
- Ability to bend and work under and around cubicle and office environments
- Specific vision abilities required by this job include close vision
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
