Summary
The Weekend Dispatch Supervisor is responsible for overseeing dispatch operations during weekend hours, ensuring continuity, service quality, and operational efficiency when senior weekday leadership may be limited. Under the direction of the Logistics Dispatch Manager, this role supervises Logistics Dispatch Agents, manages real-time staffing and coverage, addresses customer and driver needs, and serves as the escalation point for weekend operations.
This position is primarily scheduled for weekend shifts (Fridays through Sundays) and requires flexibility to support weekday coverage, special projects, training, or staffing needs as required.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Weekend Operations & Coverage
- Serve as the primary supervisory lead for weekend dispatch operations.
- Ensure uninterrupted dispatch coverage, service levels, and issue resolution during weekends.
- Act as the first escalation point for customer, driver, and dispatcher concerns outside normal weekday hours.
- Provide direct dispatcher coverage as needed during short staffing or high-volume periods.
Team Leadership
- Supervise and mentor dispatch staff, fostering accountability and a high-performance culture.
- Address real-time operational issues and employee concerns during assigned shifts.
- Monitor team morale and resolve minor conflicts as they arise.
- Escalate recurring people-related or performance issues to the Dispatch Manager.
3rd Party / Offshore Vendor Oversight
- Manage day-to-day operational workflows and deliverables of third-party offshore dispatch resources.
- Coordinate schedules and priorities across time zones to support weekend needs.
- Serve as a liaison between domestic stakeholders and offshore teams.
- Monitor performance, provide coaching, and address operational or personnel issues in partnership with management.
Scheduling & Staffing Support
- Assist with weekend-focused scheduling to ensure adequate coverage.
- Assign shift coverage when short-staffed, including overtime or schedule adjustments.
- Coordinate time-off requests, shift swaps, and attendance tracking.
- Support weekday scheduling needs as requested by leadership.
Onboarding & Training
- Assist the Dispatch Manager with onboarding and training of new dispatch staff.
- Reinforce standard operating procedures and weekend-specific workflows.
- Contribute to ongoing training initiatives and process improvements.
Performance & Process Improvement
- Provide feedback and coaching to dispatch staff during weekend operations.
- Assist in tracking dispatch metrics and identifying opportunities to improve efficiency.
- Support compliance with labor policies, procedures, and operational standards.
Additional Responsibilities
- Participate in meetings, projects, or training sessions during the week as needed.
- Perform other duties as assigned.
Schedule Expectations
- Primary schedule includes weekends (Friday, Saturday and Sunday).
- Must be available to work additional weekday shifts as needed, including but not limited to:
- Coverage during vacations or absences
- Training and onboarding
- Special projects or operational initiatives
Qualifications
High School Diploma or equivalent required. Either bachelor’s or associate degree strongly preferred. Minimum of three years’ experience in customer service or logistics roles. Two years of management experience minimum.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong organizational and communication skills.Ability to write routine reports and correspondence.Excellent communication and interpersonal skills.Ability to speak effectively before groups and over the phone.Thorough knowledge of applicability of relevant laws and regulations.Proven experience as a Logistics Dispatcher or in a similar role.Strong leadership and management skills.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Proficiency in logistics software and Microsoft Office Suite.Strong problem-solving skills and attention to detail.
Supervision
Serve as a mentor in developing department staff to ensure performance standards are maintained, employees feel supported, recognized and employees are held accountable through performance reviews, coaching and regular feedback.Promotes teamwork and professional interpersonal relationships within the department, other departments, and other managers.Sees to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, creating and maintaining job descriptions, etc.).Ability to work in a fast-paced environment, make decisions, and delegate appropriately.Adapt to change while being a champion of change management initiatives.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)
While performing the duties of this job, the employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The position is an office-based position with minimal travel.
The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
EEO Statement
SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.
