Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For
Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific
solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across
functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
Essential Duties And Responsibilities
– Manage a list of strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy.
– Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs.
– Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives.
– Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to overall success.
– Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups.
– Facilitate customer cadence calls, onsite and/or web trainings
– Drive quarterly steering committee agenda’s, partnering with sales, Executive Management and other resources to drive continued ROI.
– Act as the voice of the customer and partner with them through the entire customer journey
– Ensure customer environment is maximized to exceed value and expectations over time
– Drive business process recommendations to accelerate the adoption, retention, upsell and value achievement while identifying and resolving risk
– Deliver, document and reference customer success stories to distinguish ZPA’s services
– Partner with sales to identify expansion opportunities.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.
Minimum Qualifications
- Bachelor’s Degree
- 5 + years of Customer Success experience / experience in retail and/or store operations
- B2B sales working with fortune 500 companies in a pre or post sales capacity
- Strong knowledge of business challenges/enterprise landscape
- Ideally located on the US East Coast or Central region
- Must be able to travel up to 50% of the time
Preferred Qualifications
- Understanding of channel and partner experience
- Team player, strong project management, organizational and communication
- Build strong internal and external relationships, strong mentor and leadership qualities
- Ability to speak at the Director and C-level
- Subject matter expert in product or related field
Equal Opportunity Employer
Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
Know Your Rights
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca Sus Derechos
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Pay Range
$84,880.00 - $127,320.00 Annual
Incentive Compensation
In addition to base pay, Zebra offers this role an opportunity to earn variable compensation in the form of commission for achieving quota, at 45% , in accordance with the terms of the applicable sales incentive plan.
Zebra Total Rewards
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
Job Posting Statement
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
