RNI Refurbishment Technician (Temp)
Position Summary
As member of FFF Enterprises' (FFF) RightNow Inventory Program’s (RNI) team and under the direction of the RNI Operations Manager, this role is responsible for performing and executing processes related to the servicing and support of our hardware. This role will work with fellow RNI team members to prepare service kits for shipment, ship out parts, configure Windows computers per customer, and maintain an orderly workspace. Assist in any number of activities related to machine configuration, deployment, operation, and technical support.
This is a fully onsite role at our Flower Mound, Texas location.
The shift time for this role is M-F, 8:00-16:30 CST.
Essential Functions and Duties
- Organizes and prioritizes work in such a way to ensure that customer specific issues are addressed in urgent, expedient and efficient manner.
- Ensures that problems and solutions are documented and recommends any corrective actions to help support the customer.
- Maintains good documentation practices in order to meet internal and external customer requirements.
- Performs setup or refurbishment of NUCs (Intel based computers) as well as service kits.
- Other duties as assigned.
- Example of day-to-day duties:
- Working onsite within a warehouse setting.
- Answering questions via email or MS Teams related to shipping deadlines from internal customers.
- As part of the Operations team this role will schedule part shipment and coordinating arrival prior to a work order being performed.
- Attend daily huddle meetings to align with daily/weekly goals and objectives.
- List of software/apps used:
- MS Office Suite
- MS Teams
- Monday.com
- FedEx shipping software
- Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
- Display dedication to position responsibilities and achieve assigned goals and objectives.
- Always represent the Company in a professional manner and appearance.
- Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.
- Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
- Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
- Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
- Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
- Other duties as assigned.
Education, Knowledge, Skills, and Experience
Required Education:
- High school diploma or equivalent required.
Required Knowledge:
- Knowledge of Windows computers, how they operate and how to perform basic tasks.
Preferred Knowledge:
- Familiarity with FedEx shipping software
Required Experience:
- Minimum one (1) years’ experience working within a warehouse environment
Required Skills:
- Must have strong organizational skills
- Must have a detail orientation and the proven ability to prioritize work
- Must have effective verbal and written communication skills
- Must have the ability to work as part of a team
- Sound decision-making abilities
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 50 lbs. and occasionally kneels and bends. Working condition include warehouse setting.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
No
EEO Statement
FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
