Company Description
ARL Bio Pharma is a contract laboratory specializing in analytical and microbiological testing for the pharmaceutical industry. Since 1998, ARL has been providing guidance and testing services across all stages of the drug product lifecycle in compliance with USP, FDA, and ICH regulations. As an FDA-registered and audited laboratory, as well as DEA-licensed for Schedules I through V, ARL offers top-tier expertise and quality assurance. The company is also ISO 17025:2017 accredited, demonstrating its commitment to delivering reliable and competent testing services. Located in Oklahoma City, OK, ARL supports clients such as raw material suppliers, manufacturers, pharmacies, and health systems in preparing drug products for release.
Role Description
This is a full-time, on-site role for a Client Relations Coordinator, based in Oklahoma City, OK. The Client Relations Coordinator will support client interactions, ensure exceptional customer service, manage client inquiries, oversee accounts, and facilitate effective communication between clients and internal teams. The role will also involve tracking project timelines, coordinating deliverables, and maintaining accurate client records to ensure project success and continuous client satisfaction.
Qualifications
- Strong Communication and Client Relations skills, with the ability to build and maintain positive relationships.
- Proven experience in Customer Service to address inquiries and provide effective solutions promptly.
- Outstanding Organization Skills to manage multiple projects and tasks efficiently.
- Project Management expertise to track timelines, coordinate project deliverables, and ensure successful project completion.
- Proficiency in Microsoft Office Suite and CRM software is highly beneficial.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- Experience in a pharmaceutical or laboratory setting is a plus but not required.
