Position Summary
The Chargeback Lead is responsible for ensuring the overall company’s systems and database meet with its known contractual arrangements with respect to GPO and associated vendor agreements. Primary functions are to monitor GPO, IDN and Health System chargebacks to ensure operational effectiveness and verify FFF is compliant with the contractual obligations related to chargebacks and reporting requirements. This position requires processing of chargeback files and reconciliation of those files to ensure minimum loss to the company. This person must have good interpretive and analytical skills in order to read, understand, and implement customer and vendor contracts.
This position requires excellent organizational skills, financial acumen and the ability to develop key relationships with supplier contract and chargeback personnel to ensure accuracy and minimize chargeback rejections.
This position requires direct interface with Pricing lead, Audit, Customer Accounts, Finance, Product Management and Business Development Management as well as suppliers. Must be able to communicate effectively with the beforementioned departments to resolve issues.
Essential Functions and Duties
• Responsible for overseeing chargeback reporting & outstanding aged chargeback balances and for reconciliation of all chargeback denials; minimizing loss to the company for due to collection loss. Provide each Pricing Chargeback Specialist with bi-weekly open balance report to research and reconcile
- Develop relationship with supplier chargeback personnel to ensure any issues are handled quickly and efficiently. Escalate outstanding rejections to upper management when all avenues with the manufacturer have been exhausted
• Work with Finance to resolve discrepancies within general ledger and gross margin
• Oversee and process incoming vendor chargeback payments through partner communications
• Work with Senior Vice President, Supply Chain Operations to identify and implement efficiencies through process improvements and/or systems enhancements
• Develop and maintain working relationships with key company vendors to enhance company’s competitive advantage
• Continuously strive to improve processes, service quality to internal and external customers.
• Assist with testing and status updates of new SAP improvements as required
• Pulse on departmental/system health, create and track KPI’s with regular updates to leadership
• Work with department leadership on ideas to keep team morale high, topics for quarterly enrichments and ways to engage team members virtually
• Bi-Weekly touch base with team members
• Training and SOP’s
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times
• Understand and internalize the Company’s purpose. Display loyalty to the Company and its organizational values
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned
Education, Knowledge, Skills, and Experience
Required Education:
• High School diploma or equivalent
Required Experience:
• Minimum five (5) years’ experience in chargeback reconciliation/contract administration
Required Skills:
• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work
• Must have effective verbal and written communication skills
• Must have the ability to work with limited supervision and as part of a team
• Sound decision-making abilities
• Ability to communicate effectively with internal/external customers/management
• Must have analytical skills
• Must have accuracy and diligence to the task at hand
• Proficient in Microsoft Word and Excel
• Desire and ability to take on new responsibilities and tasks
• Ability to recommend solutions to a wide variety of problems
• Understanding of and ability to interpret written contracts
• Ability to work overtime as needed
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
No
EEO Statement
FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
Acknowledgement
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.
