Job Summary
The RedSail Internal Trainer conducts internal training programs for RedSail employees and meets with leadership from various RedSail departments to determine training needs. The ideal candidate thrives in a collaborative environment, has a passion for teaching, a strong desire to help others succeed, a drive for continued learning, and excellent organizational skills.
Key Duties
- Delivers engaging training sessions using various methods to RedSail employees (workshops, e-learning, seminars, etc)
- Provides updates and details on new products, features, and service offerings
- Leads skill development training to develop customer service, interpersonal skills, and technical knowledge
- Offers instruction and training on company-wide policies and procedures
- Provides one-on-one coaching and support to employees as needed
- Provides performance improvement coaching to employees during training
- Maintains accurate records of training sessions, attendance, and participant feedback
- Works with training team in collaborative manner to ensure training sessions are delivered consistently
- Stays updated on industry trends and best practices, making recommendations for program enhancements
- Advises departmental management of employee development issues during training
- Completes additional duties as assigned
Education/Training
- High school diploma or equivalent required
- Associate degree preferred
Required Work Experience/Skills
- Superior knowledge of RedSail products
- Minimum 2 years of experience in RedSail customer support role
- Excellent planning, decision making, presentation, organization, and interpersonal skills
- Intermediate knowledge Microsoft Word, Excel, and PowerPoint
Preferred Work Experience/Skills
- Call center operations experience
- Experience practicing as a certified pharmacy technician with supervisor responsibilities
- Previous experience as a technical lead in a technical support center
- Expert understanding of technical troubleshooting
- Intermediate knowledge of Windows OS
Discretionary Judgment
- Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
- Exhibits ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines
- Moderate levels of stress may be experienced in the performance of the job
- May be required to stand for lengthy periods of time while conducting training courses
- Prolonged use of the computer throughout the workday
- Periodic overtime may be required. Alternative shift work may be required occasionally
Equipment
- PC, Laptop, Docking Station
Safety To Self And Others
- Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment
Working Conditions/Hazards
- Position is performed in an open office environment
Salary Range
Work Location
- RedSail Technologies Office-Hybrid
Benefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.
All internals are encouraged to apply if interested.
