Are you interested in harnessing technology and AI to transform healthcare?
At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role:
Imagine a career where your curiosity and technical skills directly improve healthcare outcomes. At XiFin, you’ll immerse yourself in a collaborative, innovation-driven culture while helping deliver solutions that simplify complex healthcare operations.
We are seeking an Associate Software Support Engineer to join our Integrated L2 Support Team. This role bridges advanced technical support and engineering, focusing on deep analysis, troubleshooting, and continuous improvement of our software platforms.
The ideal candidate is an early-career engineer with strong analytical capabilities, hands-on experience with Java and SQL, and a passion for diagnosing complex system behaviors. You will serve as a key escalation point for support issues, contributing to product quality, operational efficiency, and customer success.
This position will be located at one of our offices: San Diego, CA.
How you will make an impact:
In this role, you’ll:
- Collaborate with cross-functional agile teams including software engineers, product experts, and business analysts to investigate and resolve complex technical issues.
- Monitor, triage, and resolve escalated support cases, ensuring timely resolution and high-quality outcomes.
- Perform root cause analysis to identify systemic issues and recommend both short-term fixes and long-term engineering improvements.
- Write and execute SQL queries and scripts to investigate, troubleshoot, and resolve data-related issues, including bulk updates when necessary.
- Analyze application logs, system behavior, and data patterns to diagnose defects and performance issues.
- Contribute to codebase quality by partnering with engineering on defect resolution, testability, and maintainability improvements.
- Manage and contribute to version control systems (e.g., Git/Bitbucket), including reviewing and checking in code changes where appropriate.
- Modify and maintain configuration files, batch processes, and system settings to support issue resolution and optimization.
- Document troubleshooting steps, solutions, and knowledge articles to enhance team efficiency and scalability.
- Participate in peer reviews to ensure consistency, accuracy, and quality of technical solutions.
- Identify opportunities for process improvement and contribute to initiatives that enhance product reliability and support operations.
What you will bring to the team:
We’re looking for a detail-oriented and resourceful technician who enjoys solving complex problems and collaborating across teams. You might be a great fit if you:
- Demonstrate intellectual curiosity and enjoy digging into systems, data, and code to uncover root causes.
- Take ownership of technical challenges and persist through ambiguity to drive resolution.
- Value collaboration and actively engage with cross-functional partners to improve product and customer outcomes.
- Approach problems with a systems-thinking mindset, connecting data, application behavior, and user impact.
- Embrace continuous learning and actively seek opportunities to expand your technical expertise.
Skills and experience you have:
A combination of the following education and experience factors will be considered:
- B.S. in Computer Science, Information Systems, or a related technical field
- 1–3 years of experience in software support, application engineering, or a related technical role (or equivalent academic project experience)
- Proficiency in Java and SQL, including query writing, debugging, and data analysis
- Experience troubleshooting software applications, including log analysis and issue reproduction
- Familiarity with version control systems such as Git or Bitbucket
- Experience with ticketing systems and case management in an agile or support environment
- Ability to write scripts or queries to investigate and resolve data issues
- Understanding of software development lifecycle (SDLC) and debugging methodologies
- Exposure to healthcare technology systems or regulated environments is a plus
Why XiFin?
We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer:
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventive healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations
Pay Transparency
The expected annual salary range for this onsite L2 Support Technician role is:
- San Diego, CA: $80,000 – $97,000
Compensation is based on experience, skills, and geographic location. Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status, or any other basis protected by law.
Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you’re excited about the role and believe you can contribute to our team, please apply. Let’s build something meaningful together.
