Who We Are
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
What You Get To Do
The Team Lead Service Solutions oversees, coordinates, and develops a team of Service Solution Managers. This leader ensures the delivery of high-quality, scalable, and cost-effective service solutions aligned with business goals. The role collaborates closely with sales, technical teams, and operations to define offerings, craft proposals, and drive successful execution.
Essential Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Team Lead Service Solutions performs the following, within the assigned market, customer and/or contract area:
- Lead, mentor and develop a team of Service Solution Managers
- Oversee the creation of tailored service solutions to meet customer needs.
- Collaborate with sales and pre-sales teams to translate customer requirements into viable service concepts.
- Coordinate project schedules, resources, and deliverables to ensure timely completion.
- Monitor project progress, quality metrics, and team performance; escalate issues when necessary in a timely and transparent manner.
- Develop and review proposals, presentations, pricing models, and service architectures (including SLAs and support models).
- Participate in customer presentations and workshops to articulate service value and strategic approach.
- Ensure smooth coordination and handover with Service Level, delivery, and operations teams.
- Optimize and adapt existing service concepts in documentation and SAP based on evolving requirements.
- Support new business initiatives and cross-functional strategic projects.
- Work with technical and business stakeholders to develop high-quality proposals, presentations, and pricing models.
- Support Management team in new business initiatives when required.
- Perform all other tasks and duties assigned.
What You Have
- Bachelor’s degree, preferably in industrial engineering, logistic/supply chain management, mechanical or electrical Engineering, Information Systems or related field or equivalent combination of education, training and experience.
- 5 years of experience as a warehouse automation solution designer, logistic material flow consultant, pre-sales, implementation, or service delivery within warehouse automation companies.
- Experience leading teams or mentoring technical/sales engineering personnel.
- Ability to draft/review service offerings and concepts.
- Basic knowledge of designing services, lifecycle support, maintenance and SLAs, performance monitoring and optimization.
- Knowledge of SLAs, maintenance structures, and service performance optimization.
- Working knowledge of intralogistics systems is a plus
- Ability to work independently and on a team.
- Proficient knowledge of Microsoft Office, or related software.
- SAP knowledge is a plus.
- Excellent communication skills both written and verbal.
- Strong communication, presentation, and customer engagement skills.
- Ability to collaborate cross-functionally between engineering, sales, and operations.
Working Conditions and Environment:
- Authorization to work in the U.S.
- Valid Passport or ability to obtain passport.
- Professional office etiquette is required at all times.
- Travel required up to 30%
- Physical requirements: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 25 pounds.
What You Will Get
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
