Job DetailsJob Location: Corporate Headquarters - Plymouth Meeting, PA 19462Position Type: Full TimeEducation Level: Bachelor's Degree PreferredTravel Percentage: 50%Job Shift: DayJob Category: Health CareWHY CHOOSE ISMP?
ISMP is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ISMP team:
Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
ABOUT ISMP
The Institute for Safe Medication Practices (ISMP) is the only 501c (3) nonprofit organization devoted entirely to preventing medication errors. During its more than 25- year history, ISMP has helped make a difference in the lives of millions of patients and the healthcare professionals who care for them.
ISMP is known and respected as the gold standard for medication safety information. It also has served as a vital force for progress. ISMP’s advocacy work alone has resulted in numerous necessary changes in clinical practice, public policy, and drug labeling and packaging.
Among its many initiatives, ISMP runs the only national voluntary practitioner medication error reporting program, publishes newsletters with real-time error information read and trusted throughout the global healthcare community, and offers a wide range of unique educational programs, tools, and guidelines.
In 2020, ISMP formally affiliated with ECRI to create one of the largest healthcare quality and safety entities in the world. The affiliation allows both organizations to work more closely together for the benefit of providers, patient advocates, governments, and most importantly, patients.
From the affiliation, a new Patient Safety Organization took form: ECRI and the Institute for Safe Medication Practices PSO. The launch of the new PSO created a single source for safety that harnesses the unprecedented expertise of each organization. Together, ISMP and ECRI bring up-to-date information and real-time guidance to assure healthcare leaders across the continuum of care that they are making the best decisions to keep patients safe.
As an independent watchdog organization, ISMP receives no advertising revenue and depends entirely on charitable donations, educational grants, newsletter subscriptions, and volunteer efforts to pursue its life-saving work.
POSITION SUMMARY
The Clinical and Safety Account Executive is a strategic sales professional responsible for driving growth across Med Safety Board’s full portfolio of clinical and safety solutions. under the direct supervision and following direct guidance and recommendations from the Director of Med Safety Board. This role combines consultative sales expertise with marketing and business development acumen to deliver high-impact solutions to Life sciences organizations, such as pharmaceutical manufacturers, device manufacturers, and other organizations interested in these solutions.
ESSENTIAL FUNCTIONS
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):
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Consultative Sales
Lead the full sales cycle from lead generation and qualification through contracting, negotiation, and close.
Engage clients in a consultative manner to understand their clinical and safety challenges and opportunities and align Med Safety Board’s solutions to meet their needs.
Deliver packaged solution presentations, and value-based discussions to diverse stakeholders
Collaborate with internal teams to develop strategic account growth plans and drive long-term client success.
Maintain accurate sales forecasting and pipeline management using CRM tools.
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Marketing & Business Development
Partner with marketing to develop targeted outreach, thought leadership content, and event strategies that support lead generation and brand awareness.
Identify and pursue new market opportunities, including emerging trends and unmet client needs.
Represent Med Safety Board at industry conferences, webinars, and networking events to build brand visibility and generate new business.
Provide market feedback to product and marketing teams to inform solution development and positioning.
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Portfolio Expertise
Serve as a trusted advisor on Med Safety Board’s full suite of clinical and safety solutions, including labeling and packaging, trademark name and safety testing, human factors engineering, drug and device risk assessments, clinical evidence, safety implementation support, pre-market and in-market regulatory support, etc.
Stay current on industry regulations, standards, and best practices to ensure relevance and credibility in client engagements.
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Cross-Functional Collaboration
Work closely with SMEs to ensure smooth transitions from sales to implementation and ongoing solution delivery.
Synthesize client feedback and collaborate with internal teams to address needs and improve the client experience.
Advocate for the client at Med Safety Board, ensuring their voice is heard and their experience is prioritized.
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Retention & Advocacy
Coordinate with Sales and Business Lines at ECRI to identify cross-sell and expansion opportunities.
Create and identify reference clients and advocates.
Collaborate with clients to develop case studies and sponsorship programs that showcase Med Safety Board’s impact.
Additional Responsibilities:
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Other duties, as assigned.
Accountability Metrics:
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Meet established project timelines, deliverables, budgets and quality standards for clients.
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Meet annual business development and sales goals.
QualificationsPOSITION QUALIFICATIONS
Experience:
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Minimum 5 years of previous healthcare consulting experience.
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Prior experience in contract preparation and solutions sales is desirable.
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Demonstrated a thorough understanding of basic principles of management, clinical operations, and good judgment in their application to life sciences organizations.
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Capable of assimilating new technologic and administrative methods and processes quickly and comfortably within a framework of interdisciplinary activity and rapidly changing demands and priorities.
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Strong interpersonal skills with a customer service focus required.
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Demonstrated ability to communicate effectively, and work well with many different professionals and departments in the healthcare field.
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Proven capability in consulting solution development and management and delivery of solutions to clients.
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Must have excellent written and verbal communications and demonstrable independent problem solving and decision making skills.
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Ability to multitask with attention to detail and to meet competing deadlines is required.
Education:
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Bachelor's degree in clinical engineering, nursing, allied health, business, and/or healthcare administration required.
Computer Skills:
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Proficiency with Microsoft Office 365 Suite of Products (e.g., Excel, Word, and PowerPoint)
Certifications & Licenses:
POSITION COMPENSATION
The salary range for new employees in this position is $107,766.96 - $122,315.47, based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO).
PHYSICAL DEMANDS
This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.
ADA Statement
ISMP is committed to equal employment opportunities and compliance with the Americans with Disabilities Act (ADA). ECRI values diversity and inclusivity, and we strive to provide a work environment that accommodates employees with disabilities. If you require reasonable accommodations to participate in the application or interview process, please inform us so that we can provide the necessary support. ECRI believes that everyone should have an equal opportunity to contribute their skills and talents, and we are dedicated to making our workplace accessible and inclusive for all.
EEO Statement
ISMP is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ISMP complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.
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